Summary
Overview
Work History
Education
Skills
Timeline
Best employee of the month
Generic

Jocel Layden

The Colony,TX

Summary

Certified Pharmacy Technician with extensive experience at Walgreen Pharmacy, excelling in medication dispensing and patient counseling. Proven ability to enhance customer satisfaction through attentive service and effective problem-solving. Skilled in inventory management and staff training, ensuring compliance with HIPAA regulations while optimizing patient care outcomes.

Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations.

Overview

10
10
years of professional experience

Work History

Certified Pharmacy Technician

Walgreen Pharmacy
11.2023 - Current
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory levels by monitoring stock and placing orders timely.
  • Educated patients on medication usage and potential side effects effectively.
  • Collaborated with healthcare professionals to optimize patient care outcomes.
  • Processed and dispensed medications accurately in compliance with pharmacy regulations.
  • Assisted pharmacists in managing medication inventory and ordering supplies effectively.
  • Maintained accurate patient records using pharmacy management software systems.
  • Trained new pharmacy staff on operational procedures and best practices for efficiency.

Certified Pharmacy Technician

MERCURY DRUG CORPORATION
06.2015 - 04.2022
  • Collaborated with healthcare professionals to ensure optimal patient care and safety.
  • Conducted medication therapy management to verify prescription accuracy and appropriateness.
  • Implemented safety protocols to minimize errors during medication dispensing processes.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Education

Bachelor of Science - Nursing

Lorma Colleges
Philippines

Skills

  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • HIPAA regulations
  • Medication dispensing
  • Team collaboration
  • Drug storage procedures
  • Aseptic techniques
  • Staff development
  • Patient counseling
  • Multitasking and organization

Timeline

Certified Pharmacy Technician

Walgreen Pharmacy
11.2023 - Current

Certified Pharmacy Technician

MERCURY DRUG CORPORATION
06.2015 - 04.2022

Bachelor of Science - Nursing

Lorma Colleges

Best employee of the month

Every month our Store manager will choose an employee of the month. For me I was just really doing the best that I can at work. I have a mindset that when I step inside the Pharmacy I need to to be professional it is what I learned from working 7 years in my company in the Philippines. When my manager ask me to work at front store I also help. I never choose or be picky about work task. Im always willing to do overtime when we are short staff even in my day off . Im always willing to help everyone and I'm  very flexible worker I can be everywhere. 

Jocel Layden