Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocel Marrero

Florida,NY

Summary

I leveraged strong communication and time management skills to exceed client expectations. I'm known for having a detail-oriented approach and exceptional team collaboration. I consistently improved service quality, evidenced by positive client feedback and increased repeat business. Skillful Catering Server with background managing high volumes of guest needs in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Catering Server

Catering Best
10.2022 - Current


  • Provided friendly, courteous service to create memorable moments for guests.
  • Asked guest about service to assess satisfaction and collect vital feedback to improve operations.
  • Supervised set-ups to prepare for diversity of event types, following strict service standards.
  • Maintained clean and safe work environment.
  • Maintained customer satisfaction with timely check-ins.
  • Responded to guest inquiries and requests promptly and courteously.
  • Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
  • Supported team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
  • Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during events.
  • Demonstrated flexibility in adapting to last-minute changes in guest count, or event timeline to maintain a high level of service quality.

Art Instructor

Painting With Jocel
10.2022 - Current


  • Communicates well with adults and children of all ages.
  • Utilized a variety of fun teaching methods engaging participants in creative process.
  • Created and maintained a safe, positive, and encouraging environment.

Dog Sitter

Jocel's Dog Sitting
11.2014 - Current


  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
  • Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
  • Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
  • Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
  • Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
  • Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.
  • Communicated professionally with pet owners via phone, email, and text.
  • Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
05.2023

Skills

  • Stress Tolerance
  • Guest Service
  • Strong and Clear Communication Skills
  • Time Management
  • Team Player
  • Punctual and Reliable
  • Service Prioritization
  • Detail Oriented

Timeline

Catering Server

Catering Best
10.2022 - Current

Art Instructor

Painting With Jocel
10.2022 - Current

Dog Sitter

Jocel's Dog Sitting
11.2014 - Current

Associate of Arts - General Studies

Valencia College
Jocel Marrero