Jocel Marrero
Florida,NY
Summary
I leveraged strong communication and time management skills to exceed client expectations. I'm known for having a detail-oriented approach and exceptional team collaboration. I consistently improved service quality, evidenced by positive client feedback and increased repeat business. Skillful Catering Server with background managing high volumes of guest needs in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Catering Server
Catering Best
10.2022 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Asked guest about service to assess satisfaction and collect vital feedback to improve operations.
- Supervised set-ups to prepare for diversity of event types, following strict service standards.
- Maintained clean and safe work environment.
- Maintained customer satisfaction with timely check-ins.
- Responded to guest inquiries and requests promptly and courteously.
- Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
- Supported team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during events.
- Demonstrated flexibility in adapting to last-minute changes in guest count, or event timeline to maintain a high level of service quality.
Art Instructor
Painting With Jocel
10.2022 - Current
- Communicates well with adults and children of all ages.
- Utilized a variety of fun teaching methods engaging participants in creative process.
- Created and maintained a safe, positive, and encouraging environment.
Dog Sitter
Jocel's Dog Sitting
11.2014 - Current
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
- Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
- Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
- Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.
- Communicated professionally with pet owners via phone, email, and text.
- Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL05.2023
Skills
- Stress Tolerance
- Guest Service
- Strong and Clear Communication Skills
- Time Management
- Team Player
- Punctual and Reliable
- Service Prioritization
- Detail Oriented
Timeline
Catering Server
Catering Best
10.2022 - Current
Art Instructor
Painting With Jocel
10.2022 - Current
Dog Sitter
Jocel's Dog Sitting
11.2014 - Current
Associate of Arts - General Studies
Valencia College