Summary
Overview
Work History
Education
Skills
Timeline
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Jocelin Correia

Waianae,Hawaii

Summary

Versatile and dynamic professional with a proven track record at Kaiser Permanente, excelling in roles that demand exceptional organizational and communication skills. Adept at enhancing team productivity and customer satisfaction through effective problem-solving and empathetic customer service. Skilled in clerical support and proficient in various software, consistently achieving and surpassing operational goals.

Overview

25
25
years of professional experience

Work History

Stock Clerk

Ross
11.2023 - Current
  • Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
  • Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Improved product availability by swiftly restocking shelves and displays as needed.

Admitting Clerk, Senior

Kaiser Permanente
02.2023 - Current
  • Verified patient details and insurance coverage and collected co-pays.
  • Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
  • Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.

Telephone Operator

Kaiser Permanente
07.2021 - 02.2023
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Maintained accurate records of calls placed and received.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.

Operating Room Services Coordinator

Kaiser Permanente
04.2020 - 07.2021
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Schedule same day surgeries

Telephone Operator Lead

Kaiser Permanente
08.2018 - 04.2020
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Maintained accurate records of calls placed and received.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Oversee department of 15 employees.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
  • Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
  • Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Telephone Operator

Kaiser Permanente
11.1999 - 08.2018

Education

GED -

Waipahu Community School For Adults
Waipahu, HI
04-1990

Skills

  • Stocking
  • Product organization
  • Workplace cleanliness
  • Product restocking
  • Typing speed 40 wpm
  • Professional communication
  • Clerical support
  • Proficient in [software]
  • Flexible schedule
  • Typing skills
  • Empathy and patience
  • Clear communication
  • Telephone reception
  • Call routing
  • Excellent phone demeanor
  • Computer skills
  • Greeting customers
  • Front desk management

Timeline

Stock Clerk

Ross
11.2023 - Current

Admitting Clerk, Senior

Kaiser Permanente
02.2023 - Current

Telephone Operator

Kaiser Permanente
07.2021 - 02.2023

Operating Room Services Coordinator

Kaiser Permanente
04.2020 - 07.2021

Telephone Operator Lead

Kaiser Permanente
08.2018 - 04.2020

Telephone Operator

Kaiser Permanente
11.1999 - 08.2018

GED -

Waipahu Community School For Adults
Jocelin Correia