Jocelin Figueroa
San Antonio,TX
Summary
Driven professional with a track record of enhancing customer satisfaction at SeaWorld Parks & Resorts through exceptional customer engagement and team management. Skilled in fostering brand awareness and leveraging product knowledge to boost guest experience. Excelled in training peers, demonstrating a blend of strong communication and leadership abilities.
Overview
2
2
years of professional experience
Work History
Ambassador
SeaWorld Parks & Resorts
03.2023 - 02.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Crew Member
Mcdonald’s
06.2022 - 01.2023
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Operated cash register to ring up final bill and process various forms of payment.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Stevens High School
06.2024
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
Languages
Spanish
Full Professional
Timeline
Ambassador
SeaWorld Parks & Resorts
03.2023 - 02.2024
Crew Member
Mcdonald’s
06.2022 - 01.2023
Stevens High School