Jocelin Gibbs
UNC REX HOSPITAL
Clayton,NC
16
years of professional experience
Detail-oriented staffing professional with strong understanding of recruiting and staffing solutions. Proven track record of successfully managing recruitment initiatives and filling positions. Experienced with finding qualified candidates, coordinating interviews and onboarding new hires.
Work History
Staffing Coordinator
4 Years 5 Months- Assessing and identifying staffing needs according to hospital census
- Developing and implementing staffing solutions
- Coordinating and maintaining daily operational process
- Creating daily staffing reports
- Responding to critical staffing needs/managing unplanned shift vacancies
- Maintaining an open line of communication with the Nursing Coordinator, management and directors
- Interview and mentored new personnel
Charge Entry Specialist
6 Years- Collected and verified patient demographics and insurance
- Examined and checked over finished parts to assess compliance to specifications.
- Ensuring appropriate ICD-10 has been assigned to performed procedures
- Daily charge reconciling
- Captured and entered professional charges.
- Answered questions and assisted providers and office staff.
- Verified insurance eligibility and information to update database.
- Worked with revenue cycle team to identify denial trends.
Patient Access Specialist
2 Years- Insured proper admission and bed placement of patient
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Clinical Support Technician
8 Years 10 Months- Providing clerical support to physicians, nursing staff, patients and visitors
- Coordinating patient admissions, transfers, and discharges
- Maintaining Electronic Health Records
- Liaison between patients, family members and medical staff
- Provided family members with general health education and tips for patient care.
- Communicated medical need for patient visits to scheduling department.
- Collaborated with physician to verify capture of care coordination billable minutes.
Staffing Coordinator
7 Months- Interviewed, hired and mentored over new personnel and oversaw all staffing operations.
- Developed and facilitated new-hire orientations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Advertised job opportunities through attending job fair events and posting open positions in social media platforms, job boards and media outlets.
- Audited workplace, employee and management policies and procedures.
Education
Master of Science - Healthcare Administration
Bachelor of Arts - Human Service
Skills
Analytical Thinking
Communication( written and verbal)
Leadership and mentoring
Organization
Medical Terminology
Problem solving/crisis management
Computer proficiency
Teamwork
Collaboration
Timeline
Staffing Coordinator
UNC REX HOSPITAL
05.2022 - CurrentRead More
Charge Entry Specialist
UNC REX HOSPITAL
05.2016 - 05.2022Read More
Staffing Coordinator
Interim HealthCare
03.2015 - 10.2015Read More
Patient Access Specialist
UNC REX HOSPITAL
05.2014 - 05.2016Read More
Clinical Support Technician
UNC REX HOSPITAL
07.2007 - 05.2016Read More
UNIVERSITY OF NC WILMINGTON
Master of Science from Healthcare Administration
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WILLIAM PEACE UNIVERSITY
Bachelor of Arts from Human Service
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