Jocelin Gonzalez
Seagoville,TX
Summary
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Staff Member
DISD
08.2023 - Current
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Conducted thorough research to remain current on industry trends, allowing for informed decision-making within the organization.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
- Worked with lead teacher to monitor class schedule and take attendance.
Sales Associate
Dillards
08.2022 - 12.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Shift Leader
Little Caesars
03.2020 - 01.2022
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Analyzed sales figures and identified areas for improvement.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
Associate of Science - Veterinary Technology
Eastfield College
05.2024
High School Diploma -
Seagoville High School
Dallas, TX05.2022
Skills
- Problem-solving skills
- Multi-tasking skills
- Relationship building
- Excellent people skills
Timeline
Staff Member
DISD
08.2023 - Current
Sales Associate
Dillards
08.2022 - 12.2023
Shift Leader
Little Caesars
03.2020 - 01.2022
Associate of Science - Veterinary Technology
Eastfield College
High School Diploma -
Seagoville High School