Jocelin Martinez
Elsmere,KY
Summary
Dependable, enthusiastic, and friendly hard worker with a strong desire to advance in the hospitality career. Adapt in providing exceptional customer service while effectively managing a multitude of tasks.
Overview
5
5
years of professional experience
Work History
Medical Registrar
Healthpoint Family Care
09.2023 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Updated computer system with latest information to keep records current and accurate.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored enrollment processes to meet regulations and accreditation standards.
Line Captain
Best Sanitizers Inc.
12.2021 - 08.2023
- Completed logs and reports to document detailed information on production, spoilage and departmental maintenance needs.
- Followed good manufacturing processes (GMPs).
- Monitored and verified quality in accordance with statistical process or other control procedures.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Warehouse Associate
IHerb
06.2021 - 11.2021
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Used pallet jacks to move items to and from warehouse locations.
- Maintained records pertaining to inventory, personnel, orders and supplies.
- Trained coworkers for special projects to learn new tasks while gaining additional responsibilities.
Cashier/Customer Service
Frisch's Big Boy
11.2019 - 05.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Boone County High School
06.2021
Skills
- Customer Satisfaction
- Attention to Detail
- Data Management
- Communication
- Equipment Cleaning and Maintenance
- Microsoft Office
- Customer Identification Checks
- Information Documentation
- Mathematics
- Writing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Registrar
Healthpoint Family Care
09.2023 - Current
Line Captain
Best Sanitizers Inc.
12.2021 - 08.2023
Warehouse Associate
IHerb
06.2021 - 11.2021
Cashier/Customer Service
Frisch's Big Boy
11.2019 - 05.2021
High School Diploma -
Boone County High School
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