Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jocelin Moreno

Hawaiian Gardens,CA

Summary

Organized and dedicated candidate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Mobile Expert

T-Mobile
08.2020 - 05.2022
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Recommended complementary purchases to customers, increasing revenue.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.

Sales Representative

Sprint
12.2017 - 03.2020
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Administration Assistant

Logomark
03.2017 - 12.2017
  • Executed record filing system to improve document organization and management.
  • Recorded expenses and maintained accounting records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

High School Diploma -

EPO 105
Mexico
06.2016

Skills

  • Honest and Dependable
  • Customer Service
  • Store Policies and Procedures
  • Excellent Written and Verbal Communication
  • Meeting Sales Goals
  • Office Management
  • Policy Enforcement
  • Recordkeeping
  • Compliance
  • Conflict Resolution

Languages

Spanish
Native or Bilingual

Timeline

Mobile Expert

T-Mobile
08.2020 - 05.2022

Sales Representative

Sprint
12.2017 - 03.2020

Administration Assistant

Logomark
03.2017 - 12.2017

High School Diploma -

EPO 105
Jocelin Moreno