Jocelin Ortiz
Garden Grove,CA
Summary
Friendly and reliable with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dental Assistant with experience and training necessary to assist with dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel .
Overview
5
5
years of professional experience
Work History
Orthodontic Assistant
Viva Smiles
Garden Grove , CA
10.2021 - 02.2022
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Set appointments and made follow-up calls.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Staged tray for procedures by arranging dental instruments and equipment.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Receptionist
Beacon Asset Group
Garden Grove, CA
05.2016 - 02.2020
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided callers with address, directions, company website and related information.
Cashier Team Lead
Del Taco
Costa Mesa , CA
06.2014 - 03.2015
- Monitored areas for security issues and safety hazards.
- Facilitated and logged store opening, closing and shift changes.
- Helped customers complete purchases, locate items and join reward programs.
- Processed both cash and card purchases and returns.
- Maintained stock to meet expected customer demand.
- Answered questions about store policies and addressed customer concerns.
Education
Concorde Career College
Garden Grove, CAHigh School Diploma -
Westminster High School
Westminster, CA10.2013
Skills
- Professional demeanor
- Multi-Line Telephone Systems
- Organization skills
- Customer assistance
- Stocking and Replenishing
- Bagging and Packaging
- ID Verification
- Treatment Room Cleanup
- Strong Communication Skills
- sterilization
- assisting in four handed dentistry
- charting
- multitask
- impressions
Timeline
Orthodontic Assistant
Viva Smiles
10.2021 - 02.2022
Receptionist
Beacon Asset Group
05.2016 - 02.2020
Cashier Team Lead
Del Taco
06.2014 - 03.2015
Concorde Career College
High School Diploma -
Westminster High School
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