Jocelin Ortiz

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
• Assisted in emergency dental procedures, providing critical support in high-pressure situations.
• Increased office efficiency by maintaining patient records with up-to-date information.
• Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
• Improved dental procedure outcomes with accurate preparation of filling and crown materials.
• Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Scheduled and confirmed patient appointments.
• Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
• Verified patient insurance eligibility and benefits.

• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Worked flexible schedule and extra shifts to meet business needs.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Conducted inventory counts by adding each item in stock and documenting in computer system.