Jocelin Ortiz
Garden Grove,CA
Summary
Motivated dental assistant skilled in supporting dental procedures and educating patients on oral hygiene. Committed to maintaining high standards of infection control and optimizing office operations through effective appointment management.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Anaheim Dentist
09.2022 - 02.2024
- Managed sterilization of instruments, adhering to infection control protocols.
- Supported dentists in various procedures, increasing workflow efficiency.
- Educated patients on oral hygiene practices and post-procedure care.
- Maintained accurate patient records and scheduling for optimal office operations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Exposed, developed and mounted dental x-rays.
- Verified patient insurance eligibility and benefits.
Receptionist
Beacon Asset Group
02.2018 - 01.2022
- Managed multi-line phone system, efficiently directing calls and inquiries to appropriate departments.
- Assisted in scheduling appointments, ensuring optimal use of executive time and resources.
- Developed and maintained filing systems, ensuring easy access to important documents for staff members.
- Trained new reception staff on procedures, fostering a collaborative and efficient workplace culture.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Cashier
Del Taco Inc.
09.2014 - 02.2015
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Assisted in inventory management by restocking items and tracking product availability.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Dental Assistant - Dental Hygiene
Concorde Career College
Garden Grove, CA03-2022
Skills
- Dental radiography
- Equipment sterilization
- Treatment room setup
- Appointment scheduling
- Infection control proficiency
- Patient education
- Electronic charting
- Teeth cleaning assistance
Timeline
Dental Assistant
Anaheim Dentist
09.2022 - 02.2024
Receptionist
Beacon Asset Group
02.2018 - 01.2022
Cashier
Del Taco Inc.
09.2014 - 02.2015
Dental Assistant - Dental Hygiene
Concorde Career College