Jocelin T. Friedman
San Diego,CA
Summary
Proven program leader with 10+ years of experience designing and managing clinical training and partnership programs within hospital and academic systems. Former Sharp HealthCare clinician with deep familiarity of the Sharp Experience, the Pillars of Excellence, and interdisciplinary collaboration. Project Management Professional and Lean Six Sigma Green Belt-certified with expertise in program implementation, staff supervision, stakeholder engagement, and cross-functional collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Clinical Education & Clinical Assistant Professor
Chapman University – School of Health Sciences
Irvine, CA
01.2023 - Current
- Lead operations for clinical education program that places physical therapy students at hospitals and clinics for their full-time external clinical experiences. Arranged over 800 clinical placements with start-to-finish care, including student mentorship of both PT students and their clinical instructors.
- Lead evaluation initiatives examining alignment between academic programs and clinical partners to strengthen administrative processes, communication workflows, and long-term collaboration.
- Manage new affiliation agreements and contract renewal processes; coordinate with legal, compliance, and partner organizations to ensure timely execution and continuity of placements. Developed new relationships with unique clinical partners nationally and internationally; creatively finding ways to improve student access to clinical experiences that satisfy learning and accreditation requirements.
- Oversee partner relationship management for over 600 contracted sites, including onboarding new sites, maintaining engagement, and resolving operational issues across organizations.
- Manage and supervise a team of full-time faculty, adjunct instructors, and administrative support staff. Establish and monitor project timelines, operational deliverables, and performance metrics to ensure program objectives and regulatory requirements are met.
- Chair of the Chapman Rinker Director of Clinical Education committee, coordinating efforts between Physical Therapy, Pharmacy, Physician's Assistant, and Speech regarding clinical site recruitment, medical record compliance, and clinical education policies.
- Primary coordinator for all accreditation efforts related to the clinical education portion of the PT program. Organize accreditation and regulatory review activities; maintain documentation, policies, and workflows to ensure ongoing program compliance.
- Using newest methods and technologies (including AI), guide team, students, and clinical partners through major platform and workflow transitions, including updates to student Clinical Performance Instrument new version of EXXAT. Re-developed and streamlined student compliance process, including improving data management and assessment tools.
Academic Coordinator of Clinical Education & Core Faculty
University of St. Augustine for Health Sciences
San Marcos, CA
01.2021 - 01.2023
- Managed clinical placement operations across regional healthcare partners. Served as liaison between 30 member faculty/staff university team members and national student placement representatives for Concentra and Rockport Healthcare. Coordinated over 200 placements per year, aligned schedules, and disseminated relevant information bi-directionally.
- Coordinated onboarding, training, and support for clinical instructors and students across multiple sites. Increased quantity and quality of site assessments, leading to improved site retention and a reduction in student clinical experience failures.
- Implemented process improvements to increase placement capacity and improve communication across departments and partners. Developed a communication and information hub (Blackboard Clinical Education Community) for over 1,000 students and 30 faculty members.
- Used Salesforce to track clinical partnerships, manage placement pipelines, monitor partner engagement, and support coordination across academic and clinical stakeholders.
Physical Therapist II – Outpatient Neuro & Vestibular Rehabilitation
Sharp HealthCare – Sharp Memorial Hospital
San Diego, CA
01.2016 - 01.2021
- Provided specialty outpatient rehabilitation within a major acute care hospital system while serving as a clinical instructor and mentor for students and new PT’s.
- Co-developed an interdisciplinary Post-COVID Rehabilitation program in collaboration with the Director of Rehabilitation, PT/OT leadership, pulmonology, and cardiac and pulmonary rehab managers. Designed workflows to transition patients from inpatient hospitalization and acute rehab into coordinated multidisciplinary outpatient services; supported program launch through cross-department communication, referral pathway development, and outreach to partner hospitals and Sharp Rees-Stealy rehabilitation leadership.
- Designed and launched a Tai Chi for Rehabilitation program serving inpatients, outpatients, and community members. Created recruitment workflows, coordinated with legal/compliance and marketing teams, and developed operational processes to support safe implementation and sustained participation. Educated rehabilitation staff across disciplines on the value of referral to the program and was an invited speaker at the American Lung Association’s Lung Force Expo.
- Participated in interdisciplinary program development and quality initiatives across rehabilitation services. Improved operational efficiency for scheduling patients with Parkinson’s by collaborating with speech therapy. Developed cohesive onboarding paperwork and standard operating procedures for Patient Service Representatives to reduce redundancy and improve access to care.
- Mentored 1-2 full-time physical therapy students per year from local universities. Provided 1-2 in-services per year to both physical and occupational therapy team members on various clinical topics including NDT and LSVT Big.
- Member of multi-site vestibular team. Planned several meetings, often arranging interdisciplinary guest speakers or compiling recent evidence to expand the team’s collective knowledge; ultimately improving expertise of those provided patient care throughout San Diego County.
Physical Therapist I – Acute Care
Sharp Memorial Hospital
01.2014 - 01.2016
- Provided inpatient rehabilitation services within a high-acuity hospital environment and collaborated with interdisciplinary teams on discharge planning and care transitions.
- Completed Neuro-Developmental Treatment (NDT) certification and provided peer education and training to therapy staff on implementation of NDT principles in acute care practice.
- Served as the physical therapy representative on the Interdisciplinary Stroke Team, contributing to care planning, coordination of services, and program development for stroke patients across the continuum of care.
- Supported onboarding and training of students and new staff within the acute care rehabilitation department.
Physical Therapist – Outpatient Orthopedics
Sharp Rees-Stealy Medical Group
Chula Vista, CA
01.2013 - 01.2014
- Delivered outpatient orthopedic rehabilitation services within an outpatient-specific medical group.
- Served as a member of the neuro rehabilitation team, pelvic health team, and amputee/prosthetics team, collaborating across specialty areas to support complex patient populations.
- Regularly conducted in-service trainings for the neuro team on clinical techniques, care coordination, and best practices.
- Contributed to clinic workflow improvements and interdisciplinary communication across specialty teams.
Education
Doctor of Health Sciences - Healthcare Leadership & Administration
University of the Pacific
Doctor of Physical Therapy - undefined
Drexel University
B.A. - Spanish Language & Literature
Muhlenberg College
Skills
- Learning Management Systems: Blackboard, Canvas
- Clinical Education & Compliance Platforms: EXXAT, Complio, MyClinicalExchange
- CRM & Partnership Tracking: Salesforce
- Collaboration & Productivity: Microsoft Office Suite, Teams
- Clinical Documentation Systems
Certification
- Project Management Professional (PMP)
- Lean Six Sigma (Green Belt)
- Licensed Physical Therapist – California
- APTA Credentialed Clinical Instructor (Level 1 & 2)
- LSVT BIG Certified
- Tai Chi for Health Instructor
- RPSF-NDT Certification
Affiliations
- American Physical Therapy Association: Academy of Leadership & Innovation, Academic of Education
- California Physical Therapy Association: Chair of San Diego District Member Services Liaison Committee and member of Outreach committee
- American Council of Academic Physical Therapy
- Project Management Institute: San Diego
- Southern California Clinical Education Consortium
Timeline
Director of Clinical Education & Clinical Assistant Professor
Chapman University – School of Health Sciences
01.2023 - Current
Academic Coordinator of Clinical Education & Core Faculty
University of St. Augustine for Health Sciences
01.2021 - 01.2023
Physical Therapist II – Outpatient Neuro & Vestibular Rehabilitation
Sharp HealthCare – Sharp Memorial Hospital
01.2016 - 01.2021
Physical Therapist I – Acute Care
Sharp Memorial Hospital
01.2014 - 01.2016
Physical Therapist – Outpatient Orthopedics
Sharp Rees-Stealy Medical Group
01.2013 - 01.2014
Doctor of Physical Therapy - undefined
Drexel University
Doctor of Health Sciences - Healthcare Leadership & Administration
University of the Pacific
B.A. - Spanish Language & Literature
Muhlenberg College