Summary
Overview
Work History
Skills
Additional Information
Languages
Timeline
Generic

Joceline Escobar

South Gate,CA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

8
8
years of professional experience

Work History

Patient Financial Coordinator

CARE Fertility
09.2019 - Current
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Parking Attendant

Parking Company Of America
02.2018 - 09.2019
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Answered general questions about parking fees, facilities, and directions.
  • End of day reports to manage daily revenue.


Customer Service Representative

Home Depot
08.2015 - 01.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Skills

  • Collection Management
  • Customer Service
  • Project Management
  • Payment Processing
  • Recordkeeping Strengths
  • Operational Requirements
  • Patient Engagement
  • Bookkeeping Support
  • Scheduling

Additional Information

References:

Julio Perez (OR tech/Manager): (818) 331-9522

Genesis Gaona: (Manager): (323) 631-2000

Languages

Spanish
Professional Working

Timeline

Patient Financial Coordinator

CARE Fertility
09.2019 - Current

Parking Attendant

Parking Company Of America
02.2018 - 09.2019

Customer Service Representative

Home Depot
08.2015 - 01.2019

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Joceline Escobar