Edgar Cruz
North Hollywood ,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
DESIGN BY TOUCH
Canyon Country, CA
07.2017 - Current
- Receiving incoming calls
- Creating invoices
- Creating new files for new projects
- Picking up materials for projects
- Collecting payments from contractors
- Setting up meetings
- Running monthly reports
- Running errands for the office
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Processed payroll information for up to 36 employees, including calculating wages and deductions.
- Prepared tax documents such as W-2 forms, 1099s, 941s., for submission to government agencies.
- Maintained confidentiality of sensitive information entered into the system.
Sales Representative
SPECTRUM
02.2017 - 07.2017
- Setting up new service
- Creating accounts and verifying personal information
- Making appointments for installation
- Troubleshoot services
- Taking payments and providing billing information
- Providing information on regards to programming news systems
- Answering questions on regards to an account
EMERGENCY DISPATCHER, LIFEALERT HELP
06.2016 - 12.2016
- Receiving emergency calls
- Identifying nature of the call
- Track the account and document
- Update patient's information
- Verify password and current address
- Dispatching correct authorities
- Assisting with a monthly test on clients' system
- 24-hour update after an emergency has occurred
RECEPTIONIST/DISPATCHER/OFFICE ASSITANT
FIRESIDE EXPERTS
05.2015 - 06.2016
- Answering incoming phone calls/Transferring calls To and From Automated system
- Schedule finishes for fireplaces/ Warranty service calls
- Providing technical support over the phone
- Updating accounts on Quickbooks
- Assisting in accounting with collections
- Managing and ordering office supplies
- Placing claims for defective parts
ASSISTANT MANAGER
SPEEDY CASH
01.2014 - 02.2015
- Creating a friendly and trustworthy relationship with customers
- Executing transactions diligently and efficiently
- Answering phone calls and updating the system with most recent info
- Multitasking with phone calls and customers
- Taking payments, cashing checks, loaning cash, providing money orders, wire transfers out state
- Assisting customers with information on loans and purchases made within the store
- Hosting events for the company at different locations to advertise our services to the public
- Supervising several employees in addition to handling complaints, and last minute-schedule changes
- Maintaining focus during busy times and delegating task for employees to keep business running smoothly
- Evaluating competition by visiting competing stores
- Preparing reports by collecting, analyzing, and summarizing information
CASH CONTROL/ CASHIER SUPERVISOR
PICK YOUR PART
12.2011 - 01.2014
- Data entry
- Purchasing junked vehicles from customers
- Charging for car parts brought to my window by customers
- Dispatching tow truck drivers to pick up orders
- Closing checks for vendors with numerous vehicles
- Checking receipts and parts
OFFICE CLERK
INSURANCE AUTO AUCTIONS
01.2007 - 06.2011
- Provided customer referrals to many different Insurance Companies in the Southwest Region
- General office work i.e
- Emails, phone, fax, and shipping
- Updated amounts paid out for vehicles that were picked by the company in the system
Education
High School Diploma -
North Valley Occupational Center
06-2006
Skills
- Quality Assurance
- Invoice Processing
- Mail Handling
- Organizational skill
- Front Office
- Bilingual
- Reception
- Multi-line Phone Systems
- Customer Service
- Phone Etiquette
- Sales
- Dependable, Critical Thinker
- Energetic and Organized
- Employee motivation
- Expertise in administrative functions, Self-starter
- Excellent communications skills
- Appointment Scheduling
- Microsoft Office, Excel, Powerpoint, QuickBooks, Manitou, and Cac’s
- Complaint Resolution
- Call Center Operations
Timeline
Administrative Assistant
DESIGN BY TOUCH
07.2017 - Current
Sales Representative
SPECTRUM
02.2017 - 07.2017
EMERGENCY DISPATCHER, LIFEALERT HELP
06.2016 - 12.2016
RECEPTIONIST/DISPATCHER/OFFICE ASSITANT
FIRESIDE EXPERTS
05.2015 - 06.2016
ASSISTANT MANAGER
SPEEDY CASH
01.2014 - 02.2015
CASH CONTROL/ CASHIER SUPERVISOR
PICK YOUR PART
12.2011 - 01.2014
OFFICE CLERK
INSURANCE AUTO AUCTIONS
01.2007 - 06.2011
High School Diploma -
North Valley Occupational Center
References
References available upon request.
Languages
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