Jocelito Laporte
Canton,MA
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Knowledgeable Desired Position with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
10
10
years of professional experience
Work History
Cashier
Quick Serve Sebo
05.2022 - 04.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided accurate change and receipts, ensuring customer satisfaction.
- Assisted in maintaining clean and organized checkout area to enhance shopping experience.
- Handled customer inquiries and resolved issues promptly to maintain store reputation.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels at checkout stations, notifying management of shortages.
- Trained new cashiers on register operations and customer service standards.
- Implemented best practices for cash handling, reducing discrepancies during audits.
Backup Lead
OSMworldwide
06.2022 - 05.2024
- Oversaw daily backup operations, ensuring data integrity and system reliability.
- Mentored junior team members on backup protocols and best practices.
- Streamlined backup processes, enhancing efficiency and reducing recovery time.
- Implemented monitoring tools to identify potential issues in real-time backups.
- Provided technical support for backup-related incidents, resolving issues promptly.
- Streamlined backup processes for faster results, utilizing cutting-edge software tools.
- Managed vendor relationships to ensure timely delivery of hardware and software resources necessary for optimal backup infrastructure performance.
- Trained junior staff on best practices in data backup and recovery, fostering a culture of knowledge sharing and continuous improvement.
Manager's Assistant
Bank of Brazil
12.2014 - 01.2020
Education
Associate of Science -
USP (Brazil)
São Paulo Bachelor of Science - Medical Physics
UBA
Buenos Aires (Argentina)05.2019
Skills
Soft Skills:
- Communication
- Teamwork
- Problem-solving
- Time management
- Adaptability
- Leadership
- Customer service
- Conflict resolution
Hard Skills:
- Microsoft Office (Word, Excel, PowerPoint)
- Data entry
- Basic accounting
- Social media management
- Polyglot :Haitian Creole, French, Spanish, Portuguese, English, Arabic
- CPR and First Aid certified
- Security monitoring
Languages
Arabic
Elementary
French
Native or Bilingual
Spanish
Full Professional
Portuguese
Native or Bilingual
Haitian Creole
Native or Bilingual
English
Full Professional
Timeline
Backup Lead
OSMworldwide
06.2022 - 05.2024
Cashier
Quick Serve Sebo
05.2022 - 04.2025
Manager's Assistant
Bank of Brazil
12.2014 - 01.2020
Associate of Science -
USP (Brazil)
Bachelor of Science - Medical Physics
UBA
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