Joceliz Cruz

Improved operational effectiveness with the implementation of new tools and techniques in case management practices.
Maintained accurate and up-to-date case records, adhering to confidentiality guidelines and regulatory requirements.
Managed a diverse caseload efficiently by utilizing effective time management skills and prioritizing tasks accordingly.
Determined correct services and program resources for individual needs.

Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Supported student learning objectives through personalized and small group assistance.
Worked with lead teacher to monitor class schedule and take attendance.
Maintained safety and security by overseeing students in recess environments.
Assisted lead teachers with lesson plan creation and materials development .
Documented student progress and communicated with parents to keep informed.
Supported classroom maintenance and upkeep, organizing books and materials.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Completed daily reports on attendance and disciplinary performance.

Improved loan processing efficiency by streamlining application review and approval procedures.
Expedited resolution of problematic applications by collaborating closely with underwriting teams and other stakeholders.
Developed strong relationships with clients, providing personalized assistance in navigating the complexities of student loan applications.
Managed a high volume of incoming applications, prioritizing tasks effectively to ensure prompt service delivery.
Educated customers about repayment plans, deferments, forbearance options, and other aspects of their loans for better understanding and management of debt.
Demonstrated adaptability in handling diverse loan scenarios, customizing approaches to best serve the needs of individual applicants.
Maintained up-to-date knowledge of computer systems and software used in loan processing, ensuring efficient and accurate data management.
Collaborated with team members to optimize workflow, resulting in a higher volume of processed loans.

Worked safely around moving machinery.
Collaborated with team members to achieve daily targets and complete tasks efficiently.
Performed inventory control, such as counting, and stocking merchandise.
Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Assisted in reducing product damage by properly handling and storing materials.
Checked packages and merchandise for damage and notified vendors.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
Managed warehouse operations and verified proper shipment procedures.

Responded to customer calls and emails to answer questions about products and services.
Resolved concerns with products or services to help with retention and drive sales.
Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Handled sensitive situations with discretion, protecting member privacy while resolving conflicts swiftly.
Enhanced member satisfaction by providing exceptional customer service and promptly addressing inquiries.
Worked closely with management to identify opportunities for enhancing member satisfaction across all touchpoints.
Processed payments for memberships, ensuring accuracy and timeliness in financial transactions.
Maintained detailed knowledge of company offerings and industry trends to better serve member needs.
Trained new Member Service Associates, sharing best practices for delivering top-notch customer support.
Assisted in the development of promotional materials highlighting the value of membership benefits for potential clients.
Developed strong rapport with clientele, leading to increased loyalty and trust in the organization''s services.
Collaborated with team members to develop strategies for improving overall member experience.
Contributed to membership growth by effectively marketing benefits and services to prospective clients.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled complaints with prompt, courteous service to uphold professional reputation.
Maintained up-to-date knowledge of product and service changes.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Stocked, tagged and displayed merchandise as required.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Performed cash, card and check transactions to complete customer purchases.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Engaged in friendly conversation with customer to better uncover individual needs.