JOCELLIA GEORGE-BENNETT
Houston,TX
Summary
Detail-oriented, organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Substitute Teacher Coordinator/General Clerk
Plummer Middle School
08.2022 - 05.2023
- Performed data entry, maintaining student information.
- Contacted and recruited substitute teachers to regular teacher classrooms.
- Maintained a log of visitors in the school.
- Assisted with clerical tasks.
- Complied with district policies as well as state and federal laws and regulations.
- Maintained confidentiality in the conduct of district business.
- Worked lunch duty to help maintain appropriate behavior.
- Maintained and monitored students in classroom assigning scholastic activities.
Patient Access Representative - Temporary
Ideal Personnel/Change Healthcare
06.2021 - 02.2022
- Obtained current patient information for established and new patients
- Entered/Updated patient information in scheduling system
- Identified payer source and verified insurance eligibility
- Assisted patients with COVID test results and testing centers
- Reviewed scheduling system for needed updated demographics and consent forms
- Provided messages or transferred the call to physicians and nurses
- Accurately imported registration documents into patients' electronic health records.
- Fulfilled medication refills and preauthorization requests for the patient.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Customer Service Representative - Temporary
Ideal Personnel/DentaQuest
07.2020 - 05.2021
- Educated customers and dental professionals on eligibility, benefits, claims payment, and authorizations
- Assisted members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
Dental Billing Coordinator
Mint Denistry
11.2019 - 07.2020
- Submitted electronic and manual claims.
- Entered insurance payments and Explanation of Benefits into the patient's charts.
- Appealed denied claims.
- Monitored insurance aging reports.
- Sent patients statements in cases that warranted.
- Scheduled new and existing patient's appointments.
- Completed appeals of denied claims on patient bills.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Entered details into accounts and tracked payments.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Updated documentation, reports, and spreadsheets with financial information.
Claims Service Assistant
Sage Adjusting, LLC.
12.2018 - 04.2019
- Created new claim records for Longshore claimants.
- Communicated effectively with staff, including members of operations, finance and clinical departments.
- Tracked all pending authorizations to ensure timely resolution and avoid revenue loss.
- Maintained confidentiality of patient finances, records and health statuses.
- Processed 10 invoices weekly and mailed documentation to clients.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with Claims Adjuster to resolve claims, improve operations and provide exceptional customer service.
- Expedited urgent claims processing to minimize financial disruption for clients facing significant losses or hardships.
- Handled sensitive client information with discretion, adhering to strict confidentiality guidelines at all times.
- Checked documentation for accuracy and validity on updated systems.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Claims Technician
Abercrombie Simmons & Gillette Inc.
02.2012 - 11.2018
- Created new claim records for TPA, GL, BI, AL, P&C and Longshore claimants.
- Documented authorizations or escalations.
- Answered clients' billing or claims questions.
- Developed strong relationships with insurance carriers to facilitate prompt payment of claims.
- Maintained accurate records of all claims processed, ensuring compliance with company policies and industry regulations.
- Managed high volume of daily claims while maintaining attention to detail and superior customer service standards.
- Assisted with training new employees, sharing knowledge and expertise to ensure smooth onboarding process.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Followed up with customers on unresolved issues.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Communicated effectively with staff members of operations, finance and clinical departments.
Education
HS Diploma - Basic Honors & Dual-Credit Classes
Basic Honors Macarthur High School
Houston, TX05.2000
Risk Management and Insurance
Grand Canyon University
Phoenix, AZTexas All-Lines Adjuster License Course
360 Training
RemoteSkills
- Documentation abilities
- Document scanning
- Call center operations
- Customer Service
- Quality control
- Claims review
- Claims processing
- CPT Codes
- Medical terminology
- Mail room operations
- Wrapping and boxing
- Packaging
- Microsoft Office proficiency
- Scheduling and calendar management
- Invoice verification
- Risk assessments
Education
Phoenix, AZ,Houston, TX,Houston, TX
Timeline
Substitute Teacher Coordinator/General Clerk
Plummer Middle School
08.2022 - 05.2023
Patient Access Representative - Temporary
Ideal Personnel/Change Healthcare
06.2021 - 02.2022
Customer Service Representative - Temporary
Ideal Personnel/DentaQuest
07.2020 - 05.2021
Dental Billing Coordinator
Mint Denistry
11.2019 - 07.2020
Claims Service Assistant
Sage Adjusting, LLC.
12.2018 - 04.2019
Claims Technician
Abercrombie Simmons & Gillette Inc.
02.2012 - 11.2018
HS Diploma - Basic Honors & Dual-Credit Classes
Basic Honors Macarthur High School
Risk Management and Insurance
Grand Canyon University
Texas All-Lines Adjuster License Course
360 Training
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