Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocellia George-Bennett

Houston,TX

Summary

Detail-oriented Administrative & Claims Specialist with 10+ years of experience in healthcare, insurance, and office operations. Skilled in claims processing, patient access, billing, and administrative support with proven ability to streamline workflows, improve accuracy, and deliver excellent customer service. Adept at working cross-functionally with physicians, patients, insurers, and executives. Seeking to leverage expertise in claims management and healthcare administration to add value in a fast-paced organization.

Overview

2026
2026
years of professional experience

Work History

Office Assistant

C & J Spring Shop
2019 - Current
  • Streamlined office operations by managing schedules, organizing 40+ files weekly, and improving supply management, cutting wasteful spending.
  • Handled 60+ daily inquiries via calls, mail, and visitors, ensuring excellent customer support and smooth office flow.
  • Supported financial operations by processing invoices and payments, contributing to accurate reporting.

Patient Access Representative (Temp)

Ideal Personnel Services
2021 - 2022
  • Verified insurance eligibility and payer sources for new and existing patients, preventing claim denials.
  • Accurately imported 50+ patient registration documents daily into EHR systems.
  • Assisted patients across 20+ COVID testing centers with results, refills, and pre-authorization requests.
  • Ensured HIPAA compliance and maintained confidentiality across all patient interactions.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.

Dental Billing Specialist

Mint Denistry
2019 - 2020
  • Processed 20+ insurance claims daily (electronic/manual), entered payments, and reconciled billing variances.
  • Completed appeals on denied claims, reducing outstanding payments and improving collection accuracy.
  • Scheduled patient appointments and issued billing statements, ensuring clarity and timely communication.
  • Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.
  • Maintained strict confidentiality of patient information by adhering to HIPAA regulations, safeguarding sensitive data from unauthorized access or use.
  • Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
  • Streamlined pre-authorization processes for complex dental procedures, ensuring timely insurance approvals and minimizing treatment delays.
  • Conducted regular audits of patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
  • Optimized claim submissions with thorough knowledge of payer-specific requirements, leading to decreased denials due to incomplete or incorrect information.
  • Collaborated with dentists to ensure accurate treatment documentation, leading to more precise billing records and improved collections.
  • Educated patients on their insurance benefits and coverage options, empowering them to make informed decisions regarding their dental care expenses.
  • Used data entry skills to accurately document and input statements.

Claims Technician

Abercrombie, Simmons, & Gillette National Claims Profesionals
2012 - 2018
  • Handled 60+ daily inquiries via calls, mail, and visitors, ensuring excellent customer support and smooth office flow.
  • Supported financial operations by processing invoices and payments, contributing to accurate reporting.
  • Managed high volume of daily claims while maintaining attention to detail and superior customer service standards.
  • Generated, posted and attached information to claim files.
  • Processed and recorded new policies and claims.
  • Reduced claim processing time for faster customer service and improved satisfaction rates.
  • Improved speed and accuracy of data entry, utilizing advanced software and technology to support claims processing.

Education

Certification - All-Lines Claims Adjuster

The Adjuster Academy
Houston, TX

Bachelor Of Applied Arts And Science - Insurance And Risk Management

Grand Canyon University
Phoenix, AZ

High School Diploma -

MacArthur High School
Houston, TX
05.2000

Skills

    Healthcare & Insurance: Claims Processing, Patient Access, Medical Terminology, CPT Codes, Insurance Verification, HIPAA Compliance

    Administrative & Operations: Scheduling, Document Management, Microsoft Office Suite, Call Center Operations, Invoicing, File Organization

    Analytical & Technical: Claims Pilot, Data Entry, Billing Reconciliation, Process Improvement, Problem Solving

    Soft Skills: Adaptability, Customer Service, Team Collaboration, Strong Attention to Detail

Timeline

Office Assistant

C & J Spring Shop
2019 - Current

Patient Access Representative (Temp)

Ideal Personnel Services
2021 - 2022

Dental Billing Specialist

Mint Denistry
2019 - 2020

Claims Technician

Abercrombie, Simmons, & Gillette National Claims Profesionals
2012 - 2018

Certification - All-Lines Claims Adjuster

The Adjuster Academy

Bachelor Of Applied Arts And Science - Insurance And Risk Management

Grand Canyon University

High School Diploma -

MacArthur High School

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