Jocely Valles
Customer Service Representative
Tucson,Arizona
Summary
Hard working bilingual dedicated professional with history of meeting company goals utilizing consistent and organized practices. Amazing communication and multitasking skills to build bridges with families of different backgrounds. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic Volunteer with years of service in children volunteer roles. Respectful and charming in relating to people of all religious, economic and cultural backgrounds. Focused on leveraging talents to positively impact others. I can read write and speak Spanish.
Overview
10
10
years of professional experience
Work History
Pastoral Care/Voluntary Worker
Zion City
Tucson, United States
03.2021 - 12.2022
- Assisted with event coordination and on-site support.
- Assisted with event coordination and on-site support.
- Supervise work of other volunteers to coordinate schedules, solve problems and allocate resources.
- Help with special events and coordinated resources, spaces and schedules.
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Assisted with event coordination and on-site support.
Manager
Circle K Convenience Store
Tucson, AZ
03.2015 - 07.2018
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Customer Service Specialist
C3
Tucson, AZ
01.2012 - 02.2015
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Fast Food Crew Trainer
McDonald's
Tucson, AZ
04.2010 - 01.2012
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Completed inventory counts and ordered merchandise.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted other team members to achieve goals.
Education
Pueblo High Magnet School
Tucson, AZInformation Technology
Pima Community College
Tucson, AZ 01.2023 - Current
Skills
Natural leader
undefinedTimeline
Information Technology
Pima Community College
01.2023 - Current
Pastoral Care/Voluntary Worker
Zion City
03.2021 - 12.2022
Manager
Circle K Convenience Store
03.2015 - 07.2018
Customer Service Specialist
C3
01.2012 - 02.2015
Fast Food Crew Trainer
McDonald's
04.2010 - 01.2012
Pueblo High Magnet School
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