Jocelyn Acosta

Assisted human resources manager with recruitment and candidate selection. Supported training programs and onboarding activities. Aided in payroll processing and management of employee terminations. Helped coordinate employee work schedules and address workplace issues. Delivered weekly departmental reports to upper management. Managed and controlled annual budget for human resources department. Oversaw annual and weekly vacation management for all company personnel. Coordinated employee check payments with accounting department.

• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Coordinated import operations, ensuring compliance with customs regulations and documentation requirements.
• Managed communication with suppliers and freight forwarders to streamline shipping processes.
• Implemented process improvements that enhanced shipment tracking accuracy and efficiency.
• Oversaw inventory management, ensuring timely updates to stock levels and order statuses.
• Analyzed import data to identify trends, providing insights for strategic decision-making.
• Developed strong relationships with international partners to facilitate seamless transactions and negotiations.
• Led cross-functional teams to resolve logistical challenges and optimize supply chain performance.
• Managed the resolution of customs-related issues, liaising with government agencies to ensure timely release of shipments.
• Developed and maintained relationships with customs brokers, freight forwarders and customers.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
• Coordinated import documentation and compliance to ensure adherence to international trade regulations.
• Collaborated with freight forwarders to streamline shipping schedules and optimize logistics operations.

• Handled incoming calls, directing inquiries to appropriate departments efficiently.
• Coordinated appointment scheduling and maintained up-to-date calendars for staff members.
• Managed front desk operations, ensuring a welcoming environment for clients and visitors.
• Processed visitor registrations and maintained security protocols for building access.
• Managed front desk operations, ensuring a professional and welcoming environment for clients and visitors.
• Coordinated appointment scheduling, optimizing daily workflow and enhancing office efficiency.
• Handled multi-line phone systems, directing calls to appropriate staff members promptly.
• Collaborated with management to address client feedback, enhancing overall satisfaction rates within the office environment.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Handled multi-line phone system, directing calls to appropriate departments and addressing inquiries promptly.
• Managed front desk operations, ensuring smooth visitor flow and adherence to company protocols.
• Coordinated appointment scheduling, optimizing calendar efficiency for leadership team.