Jocelyn A. Curtis
Aurora,CO
Summary
Personable and highly organized professional with extensive experience in customer service, administrative support, and client relationship management. Adept at fostering positive interactions, handling customer inquiries, and ensuring a welcoming and supportive environment. Skilled in maintaining clean, safe, and well-managed facilities while delivering outstanding service experiences. Passionate about health, wellness, and community engagement, with a strong ability to inspire and assist individuals in achieving their personal goals.
Overview
3
3
years of professional experience
Work History
Clinical Contact Representative
Kaiser Permanente
Aurora, CO
09.2024 - Current
- Develop strong first-name relationships with members by providing personalized and friendly service
- Manage member inquiries, resolve concerns, and direct individuals to the appropriate resources, ensuring seamless communication and support
- Maintain a clean, organized, and professional environment, promoting safety and comfort for members and guests
- Support new member onboarding by ensuring a welcoming experience, promptly assisting with check-ins, and offering guidance on available services
- Process and manage scheduling requests, document interactions, and maintain confidential records efficiently
- Uphold high standards of customer service, enhancing the overall experience for all visitors
Medical Laboratory Technician
Memorial Belleville Hospital
Belleville, IL
07.2022 - 10.2022
- Delivered exceptional customer service by addressing inquiries, resolving concerns, and ensuring accurate communication of medical results
- Maintained a safe and organized work environment, adhering to strict cleanliness and operational protocols
- Assisted patients and healthcare teams with laboratory procedures, ensuring efficient service and clear guidance on next steps
- Worked collaboratively with team members to streamline processes and enhance the overall patient experience
Medical Laboratory Assistant
Memorial Belleville Hospital
Belleville, IL
07.2022 - 10.2022
- Provided administrative and customer service support to enhance operational efficiency and patient satisfaction
- Ensured compliance with health and safety regulations, maintaining a clean and well-organized workspace
- Communicated effectively with patients, addressing their concerns and ensuring they felt supported during visits
- Assisted with onboarding new employees by providing guidance on protocols and best practices
Biology/Chemistry Tutor
Southwestern Illinois College
Belleville, IL
Substitute Teacher
James Avant Elementary
East St. Louis, IL
Third Key Manager
Claire’s Store
Jefferson City, MO
Undergraduate Research Assistant
Lincoln University Missouri
Jefferson City, MO
Education
Bachelor of Science - Biology (Minor in Chemistry)
Lincoln University of Missouri
Jefferson City, MOMedical Laboratory Technology -
Southwestern Illinois College
Belleville, ILSkills
- Customer Service Excellence
- Member Engagement & Retention
- Communication & Interpersonal Skills
- Facility Maintenance & Safety
- Conflict Resolution & Problem-Solving
- Health & Wellness Advocacy
- Administrative Support & Scheduling
- Team Collaboration & Leadership
- Adaptability in Fast-Paced Environments
References
Available Upon Request
Timeline
Clinical Contact Representative
Kaiser Permanente
09.2024 - Current
Medical Laboratory Technician
Memorial Belleville Hospital
07.2022 - 10.2022
Medical Laboratory Assistant
Memorial Belleville Hospital
07.2022 - 10.2022
Biology/Chemistry Tutor
Southwestern Illinois College
Substitute Teacher
James Avant Elementary
Third Key Manager
Claire’s Store
Undergraduate Research Assistant
Lincoln University Missouri
Bachelor of Science - Biology (Minor in Chemistry)
Lincoln University of Missouri
Medical Laboratory Technology -
Southwestern Illinois College
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