Jocelyn Alcala
Wendell,NC
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members using empathy, patience, and positivity.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
Lino Beauty Salon
Wendell, NC
06.2024 - Current
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments.
- Managed household errands and other essential duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Crew Member
Creative Cone
Wendell, NC
09.2023 - 05.2024
- Maintained an organized work area to ensure efficient operations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Upheld high standards of productivity and quality in operations.
- Identified needs of customers promptly and efficiently.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
High School Diploma -
Corinth Holders High School
Wendell, NC12-2024
Skills
- Customer and client relations
- Scheduling
- Organization skills
- Verbal and written communication
- Multitasking and prioritization
- Project management
- Greeting and seating clients
- Meticulous and organized
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
OSHA Certification
Accomplishments
- Completion Of The STOP THE BLEED Course
Timeline
Receptionist
Lino Beauty Salon
06.2024 - Current
Crew Member
Creative Cone
09.2023 - 05.2024
OSHA Certification
High School Diploma -
Corinth Holders High School
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