Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jocelyn Alforma

Jocelyn Alforma

Community Manager
Dallas,TX

Summary

Results-driven Community Manager with extensive experience in managing multi-family residential properties. Strong background in resident relations, property operations, and financial management. Recognized for exceeding resident expectations and fostering positive relationships. Proven ability to lead teams and manage complex projects effectively.

Overview

13
13
years of professional experience

Work History

Property Manager

Zendoor/Evernest
08.2024 - Current
  • Managed tenant relations, addressing concerns and ensuring high satisfaction levels.
  • Oversaw property maintenance operations, coordinating with vendors for timely service delivery.
  • Developed and implemented efficient leasing processes to maximize occupancy rates.
  • Conducted regular property inspections to ensure compliance with safety standards and regulations.
  • Analyzed financial reports, optimizing budgets to enhance profitability of properties managed.
  • Established strong community partnerships, fostering goodwill and enhancing property reputation.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Led strategic marketing initiatives to increase property visibility and attract prospective tenants.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Community Manager

CALCAP Properties
09.2023 - 07.2024
  • Built strong resident relationships through effective communication.
  • Utilized social media and property tours to enhance resident attraction.
  • Managed daily tasks such as processing rental applications, conducting background checks, and facilitating lease signings.
  • Manage property maintenance, ensuring cleanliness and safety, while coordinating vendor services.
  • Oversaw property expenses to maintain budget compliance.
  • Cultivated community engagement through regular events and communication initiatives.
  • Facilitated conflict resolution among residents, fostering a harmonious living environment.
  • Managed social media platforms, increasing online interaction and community awareness.
  • Collaborated with maintenance teams to ensure timely response to resident requests.
  • Analyzed resident feedback to drive improvements in services and amenities offered.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.

Cashier / Food Runner

Dog Haus, Inc
11.2021 - 09.2023
  • Ensured guest satisfaction by delivering excellent customer service in a high-energy environment.
  • Processed orders efficiently while upholding food safety standards.
  • Enhanced service quality by resolving guest issues and addressing inquiries.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash drawer, ensuring accuracy and accountability during shifts.

Loan Processor

United Mortgage
02.2021 - 08.2021
  • Evaluated loan applications, verified client information, and ensured compliance with guidelines.
  • Acted as a liaison between loan officers, underwriters, and clients, ensuring smooth processing.
  • Conducted final reviews before loan closings to ensure accuracy and completeness.

Assistant Branch Manager

Central Communication Credit Union
01.2015 - 10.2020
  • Led client services and deposit operations, streamlining processes and improving efficiency.
  • Provided training on banking products and online services to clients and team members.
  • Managed branch operations, ensuring compliance with audit requirements and fostering a customer-focused environment.

Administrative Assistant

Westlake Hardware
04.2012 - 01.2015
  • Supervised administrative staff, developed operating procedures, and ensured compliance with guidelines.
  • Managed vendor relationships reviewed invoices for accuracy and oversaw financial reporting processes.
  • Provided support for month-end and year-end closing activities, contributing to financial accuracy.

Education

High School Diploma - High School Diploma

Continental Academy
Florida
05.1997

Skills

  • Property Management: Yardi Voyager, Knock CRM, AppFolio, HappyCo
  • Financial Services: Lending 360-Cudle, Encompass LOS
  • Technical Proficiency: Microsoft Office Suite
  • Property management
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Property tours and inspections
  • Eviction procedures
  • Tenant and eviction laws

Timeline

Property Manager

Zendoor/Evernest
08.2024 - Current

Community Manager

CALCAP Properties
09.2023 - 07.2024

Cashier / Food Runner

Dog Haus, Inc
11.2021 - 09.2023

Loan Processor

United Mortgage
02.2021 - 08.2021

Assistant Branch Manager

Central Communication Credit Union
01.2015 - 10.2020

Administrative Assistant

Westlake Hardware
04.2012 - 01.2015

High School Diploma - High School Diploma

Continental Academy

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