Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Writing
Timeline
Quote
BusinessAnalyst
Jocelyn Ali

Jocelyn Ali

Accountant
Staten Island,NY

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with the staff in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Directoral position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Director of Coordination

Americare
05.2021 - 01.2024
  • Streamlined coordination processes by implementing efficient communication strategies and organizational tools.
  • Enhanced project delivery speed with the establishment of clear roles and responsibilities for team members.
  • Reduced operational costs by optimizing resource allocation and eliminating redundancies in workflows.
  • Fostered cross-departmental collaboration, resulting in improved overall project outcomes.
  • Leveraged data-driven insights to make informed decisions regarding resource allocation and prioritization of tasks.
  • Evaluated team performance regularly, providing constructive feedback geared towards professional growth and development of team members.
  • Ensured strict adherence to established policies, procedures, and industry best practices in all coordination activities undertaken by the organization.
  • Cultivated a high-performance culture within the coordination department by setting clear expectations, providing regular feedback, and recognizing outstanding achievements.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring, and training team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Ensures admission rates and service provision metrics as established by the Vice President are met.
  • Work with Intake, Nursing, QM, HR, Visit Validation and Billing Department in Collegial fashion to ensure all agency metrics are met.
  • Mentoring, management, and continuous development of operations supervisors and operations staff.
  • Takes appropriate action to prevent a recurrence of a situation that has or may pose a risk to patient and staff member or visitor.
  • Implements policies and procedures that guide and support the provision of care and service.
  • Exhibits, abides by, and ensures compliance with customer service standards.
  • Reports to Administrator regarding any issues that need further assistance.
  • Provides weekly reports and quarterly reports to PAC/PQIC members.
  • Other Job Duties: Assist with the orientation and training of new staff as requested.
  • Provide input on agency programs, community needs, policy revisions, and other opportunities for improvement of agency services.
  • Participate in Americare functions as needed.
  • Established regular progress tracking mechanisms, ensuring prompt identification and resolution of issues that could hinder project success.
  • Spearheaded strategic planning efforts that effectively aligned departmental goals with overarching organizational objectives.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.

Operations Manager

Premier Home Health Care Services
09.2015 - 01.2021
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to Director.
  • Ensures all schedules, match with the billing hours by running a daily report.
  • Work closely with the Billing Department and Authrization Department to ensure that all authorizations are up-to-date in order to avoid any discrepancy issues before payroll is ready to be approved.
  • Ensure all weekly reports are run by the proper departments.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Oversee and work various departments such as; Intake, Scheduling, Referrals, Payroll, Receptionist, Attendance, Clinical and Compliance.
  • Other Job Duties as need by the Director of Operations.

Office Manager

Community Care Organization Inc.
08.2005 - 09.2015
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Reported to senior management on organizational performance and progress toward goals.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Ensure all schedules are assigned to HHA/PCA in a timely manner.
  • Ensure all employees are in compliance with the Department of Health as per policy.
  • Other Job Duties assigned as per Director requested.

Fiscal Assistant

Community Care Organization Inc.
08.2003 - 08.2005
  • Enhanced financial accuracy by reviewing and verifying invoice data, reducing errors in the fiscal department.
  • Streamlined the accounts payable process for increased efficiency and timely payments to vendors.
  • Assisted in preparing accurate monthly financial reports, contributing to informed decisionmaking.
  • Maintained organized financial records, ensuring easy access and retrieval for audits and reviews.
  • Collaborated with team members on budget development, supporting fiscal responsibility across departments.
  • Conducted regular reconciliations of accounts, identifying discrepancies and resolving issues promptly.
  • Contributed to annual audit preparation, gathering documentation and providing vital assistance to auditors.
  • Increased accuracy in financial data entry by consistently double-checking inputted information against source documents.
  • Provided excellent customer service to both internal and external stakeholders regarding finance-related inquiries or concerns.
  • Managed petty cash disbursements with diligent record-keeping, promoting transparency in expenditures.
  • Developed custom spreadsheets that improved tracking of expenses and enabled more efficient reporting.
  • Continuously updated knowledge on changing tax laws and regulations which helped ensure compliance.
  • Facilitated communication between finance team members during high-pressure deadlines, fostering collaboration towards a common goal.
  • Worked closely with the Payroll Department staff to obtain necessary approvals and documentation for HHA/PCA Payroll, and ensuring timely preparation of Payroll.
  • Ensure billing is complete and process in a timely fashion. Monitoring the accuracy of the billing codes.
  • Other Job Duties such as; assist Fiscal Manager and Director of Operations with others company requirements.

Administrator

Life Quality Home Care
Brooklyn, NY
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Plan, develop, organize, implement, evaluate and direct the company program and activities in accordance with guidelines issue by the owner of the company and Department of Health.
  • Ensure the HR Department is maintaining the confidentiality of company documents and personnel.
  • Ensure that the Department of Coordination is maintaining high-quality services with our patients.
  • Ensure that the Billing Department has all the authorizations up-to-date.
  • Managing multiple priorities and projects of the company
  • Recruit, hire, train, and lead the company.
  • Ensure the consistent quality operations of the services for our patients.
  • In collaboration with A/R support, ensure collections are timely and in its entirely by developing and implementing collection policies and procedures.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Medical Billing And Coding Specialist Certificate - Medical Billing And Coding Specialist

Kingsborough Community College of The City University of New York
Brooklyn, NY
06.2013

Bachelor Of Accountancy - Business And Accounting

Touro College
New York, NY
06.1995

Skills

  • Volunteer Management
  • Organizational Skills
  • Policy Development
  • Delegation Skills
  • Team Leadership
  • Conflict Resolution
  • Goal Setting
  • Innovation and Creativity
  • Task Prioritization
  • Customer Service
  • Effective Communication
  • Ethics and Integrity
  • Scheduling Expertise
  • Staff Training
  • Problem Solving
  • Performance Improvement
  • Event Coordination
  • Administrative Management
  • Customer Retention
  • Customer Service Management
  • Employee Development
  • Business Leadership
  • Customer Relations
  • Decision-Making
  • Records Organization and Management
  • Effective Leader
  • Scheduling
  • Delegating Work
  • Organizational Structuring
  • Staff Development
  • Operations Management
  • Operations Oversight
  • Payroll Administration and Timekeeping
  • Process Improvements
  • Assignment Delegation
  • Bilingual Spanish and English language

Accomplishments

  • Achieved and Award of Best Team of the year within six months in the company by completing all task during Covid with accuracy and efficiency.

Certification

  • Certified Medical Billing and Coding Specialist, KingsBorough Community College - June 2013

Languages

Spanish
Full Professional
English
Full Professional

Writing

I love to write about life. Our daily routine, things like the meaningful of life. Life lessons and personal growth. The value of human relationships How to overcome challenges and adversity. The pursuit of happiness. The beauty of nature and its role in our lives. The role of spiritual and faith in navigating life's journey.

Timeline

Director of Coordination

Americare
05.2021 - 01.2024

Operations Manager

Premier Home Health Care Services
09.2015 - 01.2021

Office Manager

Community Care Organization Inc.
08.2005 - 09.2015

Fiscal Assistant

Community Care Organization Inc.
08.2003 - 08.2005

Medical Billing And Coding Specialist Certificate - Medical Billing And Coding Specialist

Kingsborough Community College of The City University of New York

Bachelor Of Accountancy - Business And Accounting

Touro College

Administrator

Life Quality Home Care

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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