Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jocelyn Allen

DETROIT,MI

Summary

Solid background in providing administrative support and managing office tasks. Demonstrated strong organizational and communication skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Latchkey Assistant

Crescent Academy
10.2023 - Current
  • Latchkey Assistant in the A.M
  • For elementary age students
  • Greeted parents when dropping off students
  • Helped with homework etc
  • Assisted with making children comfortable before the start of there school day
  • Also worked as a Lunchroom Monitor from 10/2023 through 6/2023
  • Worked the position of Latchkey Assistant part time from 111/2014 through 12/2018
  • Greeted guests in with friendliness and professionalism.

Medication Therapy Management Analyst

Health Alliance Plan
10.2018 - 06.2023
  • Entering data for drug adherence measures for mainly the HAP senior population
  • Calling and making sure that the members are able to refill prescriptions without any issues
  • Reaching out to patients for an over the phone medication review with one of the staff Clinical Pharmacists at HAP to ensure medication needs are met and this would allow the member to ask any questions or concerns regarding his or her medication therapy
  • Helping with additional tasks when needed

Customer Sales Advocate/Agent

AAA-The Auto Club Group
02.2013 - 10.2018
  • Licensed Sales and Service Agent in Property and Casualty Insurance; Selling of AAA products and services in MI
  • Assisting clients with issues regarding there existing home and auto policies: billing issues, questions regarding policy coverage etc
  • Binding of policies for clients
  • Assisting clients with signing up for AAA ERS Memberships
  • Boosted sales performance by fostering strong customer relationships and understanding client needs.
  • Enhanced customer satisfaction with personalized service and attentive follow-ups.

Pharmacy Technician

Henry Ford Health System
11.2008 - 02.2013
  • Working in an Inpatient setting delivery of medication carts to nursing units, filling of prescriptions, I.V
  • Admixture, restocking of Pyxis machines on nursing units (narcotic and non-narcotic medications, working in critical care units as well as regular nursing units (Combined total experience approximately 23 years)
  • Answered incoming phone calls and addressed questions from healthcare staff.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

Sales and Service Representative

AT&T
08.1999 - 11.2008
  • Selling of telecommunication products and services which included telephone landline service, long distance plans, calling features (packages), cellular phone service, satellite television service, high speed internet service
  • Acted as a liason with repair and installation group
  • Assisted clients with billing and service issues etc

Education

Master Degree Classes - Management Information Systems

Central Michigan University

BBA - Management

Davenport University
06-1993

Skills

  • Correspondence handling
  • Phone etiquette
  • Scheduling appointments
  • Data entry

Certification

  • Member of the Gamma Phi Delta Sorority, Gamma Phi Delta Sorority, Gamma Mu Chapter, 12/01/19
  • Minister of Service, DETROIT CATHOLIC PASTORAL ALLIANCE, 11/01/07

Timeline

Latchkey Assistant

Crescent Academy
10.2023 - Current

Medication Therapy Management Analyst

Health Alliance Plan
10.2018 - 06.2023

Customer Sales Advocate/Agent

AAA-The Auto Club Group
02.2013 - 10.2018

Pharmacy Technician

Henry Ford Health System
11.2008 - 02.2013

Sales and Service Representative

AT&T
08.1999 - 11.2008

Master Degree Classes - Management Information Systems

Central Michigan University

BBA - Management

Davenport University

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Jocelyn Allen