Jocelyn Alomar
Carteret,NJ
Summary
Patient access operations expert with lead representative experience. Strong ability to manage front desk operations, maintain accurate patient records, and facilitate effective communication among healthcare team members. Skilled in problem-solving, multitasking, and interpersonal interactions. Deep understanding of medical terminologies and health insurance policies. Proven track record in improving operational efficiency and enhancing patient satisfaction.
Overview
24
24
years of professional experience
Work History
Lead Patient Access Representative
Overlook Medical Center
Summit, NJ
12.2021 - Current
- Developed and maintained relationships with healthcare professionals and organizations to streamline the patient registration process.
- Trained and supported new staff on patient access protocols, procedures, and customer service skills.
Oversaw patient registration, ensuring accuracy in demographic and insurance information entry. - Assisted in creating policies related to patient access services and resolved escalated customer complaints professionally.
- Reviewed patient eligibility for benefits, prepared estimates, and initiated assistance program applications.
- Screened patients for eligibility for state, local, and federal assistance programs.
- Cultivated positive patient relationships to enhance satisfaction and care quality.
- Ensured compliance with HIPAA regulations and obtained necessary consents for treatment.
- Updated reference materials on Medicare, Medicaid, and insurance requirements.
- Registered patients through face-to-face interviews, communicated financial obligations, and collected fees at service.
Server/Cashier
Bridgewater Diner
Bridgewater, NJ
11.2017 - Current
- Greet customers/seat customers, serve food and drink order, cash them out using Credit cards or cash, manager on Monday evenings
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
Medical Biller/ Injection biller
Datta Endoscopic Pain Managment
09.2017 - 10.2020
- Administered bill injections, office visits, and EMG/NCV tests
- Assessed authorization requirements before procedures
- Facilitate communication between legal professionals and patients
- Manage multiple tasks simultaneously with efficiency
- Ensure punctual completion of dictations for multiple specialties' providers
- Followed up on No Fault, Workers Comp, and Commercial claims
- Facilitated smooth operations by providing on-site help across different offices
Medical Biller/Receptionist
Neighborghood Health Services
Elizabeth, NJ
05.2016 - 09.2016
- Reviewed charity care applications and assessed Presumptive Eligibility insurance coverage
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Ensured timely submission of digital claims to multiple carriers.
- Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
Baby Sitter
In Home Personal Care
Plainfield, NJ
08.2014 - 08.2016
- Created fun and engaging experiences for children
- Implemented organizational standards with consistent upkeep
- Instruct basic concepts including letters, numerals, name writing, and color identification
- Establishing trust through consistent communication with both parents and kids.
- Remaining alert at all times while caring for multiple children simultaneously.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
Hostess
Nutley Diner
Nutley, NJ
04.2014 - 07.2014
- Greeted guests warmly upon arrival, seating them promptly.
- Accurately recorded customer information into reservation system.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Coordinated dining room staff workflow to foster prompt and courteous service.
Customer Service Telephone Representative
BBVA Compass Bank
Caguas, PR
01.2013 - 02.2014
- Assisted customers with routine account-related requests such as; funds transfers, inquiries about balances, check verifications, inquiries about ATM and debit card usages
- Cross-sell bank products and services based on customers' needs
- Balanced customers checkbooks
- Performed customer requested research
- Assisted customers to regain access to their online banking profiles
- Verified and/or Updated the customer's account information such as; address, telephone numbers, email address
- Floor support for new employees
Assistant Manager
Park Ave Diner
South Plainfield, NJ
01.2011 - 12.2012
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Front Desk Receptionist
Plainfield Health Center
Plainfield, NJ
01.2001 - 12.2008
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Education
Some College (No Degree) - Health Science
Union County College
Plainfield01-2024
Skills
- Training and mentoring
- Medical terminology proficiency
- HIPAA Compliance
- Insurance Verification
- Financial Procedures Adherence
- Insurance company knowledgeable
- Customer Service
- Team Collaboration
- Medical Billing
- EMR Updating
- Patient Registration
- Multitasking and Organization
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Lead Patient Access Representative
Overlook Medical Center
12.2021 - Current
Server/Cashier
Bridgewater Diner
11.2017 - Current
Medical Biller/ Injection biller
Datta Endoscopic Pain Managment
09.2017 - 10.2020
Medical Biller/Receptionist
Neighborghood Health Services
05.2016 - 09.2016
Baby Sitter
In Home Personal Care
08.2014 - 08.2016
Hostess
Nutley Diner
04.2014 - 07.2014
Customer Service Telephone Representative
BBVA Compass Bank
01.2013 - 02.2014
Assistant Manager
Park Ave Diner
01.2011 - 12.2012
Front Desk Receptionist
Plainfield Health Center
01.2001 - 12.2008
Some College (No Degree) - Health Science
Union County College
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