Jocelyn Alvarez
Santa Rosa Beach,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
4
years of professional experience
Work History
Hostess Manager
Red Bar
05.2020 - Current
- I started in the giftshop when I was 15, moved my way up to the front of the restaurant
- My boss saw that I take my job very serious and I have an abundance of patience and gave me a promotion with a 25% raise as manager when I turned 18
-Interacted with guests to obtain positive or negative feedback and constructively apply information.
-Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
- I take big accountability that not only I make sure to give customers the best service but having a customers trust plays a big role, leaving a happy customer.
- Being helpful and accepting help is always an important mindset I encourage my colleagues to maintain
-Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
Education
Associate of Arts -
Northwest Florida State College
Niceville, FL05.2028
High School Diploma -
South Walton High School
Santa Rosa Beach, FL05.2024
Skills
Reservation Management
Employee Scheduling
Workplace Safety
Food Safety Compliance
Languages
Spanish
Native or Bilingual
Timeline
Hostess Manager
Red Bar
05.2020 - Current
Associate of Arts -
Northwest Florida State College
High School Diploma -
South Walton High School