Jocelyn Amich
Noblesville,IN
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Perkins Family Restaurant
06.2023 - 07.2025
- Delivered exceptional customer service, ensuring a welcoming dining experience for all patrons.
- Managed order accuracy and timely service in high-pressure environments during peak hours.
- Collaborated with kitchen staff to synchronize meal preparation and enhance workflow efficiency.
- Assisted in training new servers on menu details, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area to meet health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Eatery Worker
Leo's Market and Eatery
05.2021 - 03.2024
- Operated kitchen equipment to prepare food items efficiently.
- Assisted in inventory management, ensuring stock levels met demand.
- Delivered exceptional customer service, responding to inquiries promptly.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented procedures to enhance food quality and presentation standards.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
Education
High School Diploma -
Noblesville High School
Noblesville, INSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Service prioritization
- Team collaboration
- Order accuracy
- Quality control
- Performance improvement
- Table bussing
- Suggestive selling
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
Timeline
Server
Perkins Family Restaurant
06.2023 - 07.2025
Eatery Worker
Leo's Market and Eatery
05.2021 - 03.2024
High School Diploma -
Noblesville High School