Jocelyn Angel
San Antonio,TX
Summary
Proven Quality Team Leader at MS Companies, adept in critical thinking and GPS navigation, enhanced product quality by implementing corrective actions. Excelled in customer service and problem-solving, achieving significant improvements in client satisfaction. Skilled in multitasking and bilingual communication, consistently met performance goals with professionalism and punctuality.
Overview
4
4
years of professional experience
Work History
Driver
ADOT
06.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Hairstylist
Dry Bar Salon
08.2023 - 06.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
Quality Assurance
Toyotestu
11.2022 - 05.2023
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
- Participated in quality assurance processes, verifying that designs met established standards and regulations.
- Consistently met performance goals for punctuality, quality assurance scores, incident reporting rates.
- Streamlined quality assurance processes, resulting in improved efficiency and reduced error rates.
- Conducted quality assurance and performance audits.
- Adhered to quality assurance standards through frequent inspections, sampling and deficiency corrections.
- Implemented feedback from quality assurance reviews to continually improve performance metrics.
- Supported quality assurance initiatives through regular equipment maintenance checks and inventory management tasks.
Quality Team Leader
MS Companies
08.2020 - 11.2022
- Assisted with documenting key processes and procedures and security protocols.
- Completed thorough physical inspections to check parts against design drawings and related specifications.
- Inspected incoming materials, completed manufacturing pieces and assembled systems for conformance with standards.
- Conducted thorough audits of manufacturing processes to identify areas for improvement and implement corrective actions.
- Handled scheduling, data tracking and other administrative functions for quality team.
- Created and processed discrepancy reports and helped resolve ongoing problems for line optimization.
- Improved customer satisfaction ratings by addressing and resolving product issues promptly.
- Developed standard operating procedures for consistent quality, ensuring adherence across all team members.
Education
Associate Of Business Administration - Cosmetology
Palo Alto College
San Antonio, TX06.2019
Skills
- City and non-city driving
- Punctuality
- GPS and route planning
- Loading and unloading
- Delivery pickup
- Daily logging
- Safe driving techniques
- Customer Service
- Multitasking Abilities
- Problem-solving abilities
- Multitasking
- Critical Thinking
- Team building
- Flexibility
- Physical Strength
- GPS Navigation
- Professionalism
- Time management abilities
- Bilingual
- Fast learner
Languages
Spanish
Native or Bilingual
Timeline
Driver
ADOT
06.2024 - Current
Hairstylist
Dry Bar Salon
08.2023 - 06.2024
Quality Assurance
Toyotestu
11.2022 - 05.2023
Quality Team Leader
MS Companies
08.2020 - 11.2022
Associate Of Business Administration - Cosmetology
Palo Alto College
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