Jocelyn Argueta
Greenbelt,MD
Summary
Seeking a position that offers the opportunity to expand experience and acquire new skills while leveraging existing expertise to its fullest potential.
Overview
10
10
years of professional experience
Work History
Patient Service Coordinator
Center for Vein Restoration
10.2022 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Verified patient's insurance eligibility and benefits coverage.
- Respected patients by recognizing rights and maintaining confidentiality.
- Increased patient understanding of treatment plans by providing clear explanations of medical procedures and instructions.
- Collaborated with interdisciplinary healthcare teams to address complex patient needs and coordinate appropriate care plans.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Answered incoming calls, scheduled appointments.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Worked with NextGen and HQ software
- Scheduled for all locations (over 100)
Store Associate
Red Wing Shoes
08.2017 - 10.2022
- Answering phone, Handled all AR paperwork/ put it through, filling paper work, completing spreadsheets, sales, register/ handling money, ordering, inventory, Provided outstanding customer service and ensured guest satisfaction, Drove sales through appealing visual displays, Unloaded, sorted and handled shoes / accessories merchandise, Managed cash deposits, Coached and mentored a team of 4 employees, working here my coworkers respected me and looked for me for guidance, they saw me as their manager and the one able to handle everything, I have dealt with many kinds of customers and always handled it in a professional way.
CREW MEMBER
HERSHEY'S ICE CREAM
12.2016 - 04.2017
- Demonstrated ability to greet customers and guide them regarding menu and daily specials, Provided customers with a quick and accurate service, Handled money transactions smoothly, Ran the entire store without supervision, Took inventory, Made sure area was always clean and kept proper hygiene at all times
CREW MEMBER
MCDONALDS
12.2014 - 06.2016
Education
HS DIPLOMA -
DUVAL HS
Lanham, MD05.2015
Skills
- Cash (9 years)
- Cash register (9 years)
- Credit (9 years)
- Customer service (10 years)
- Kitchen (3 years)
- Spanish
- Retail Sales
- Cash Handling
- English
- Microsoft Office
- Food Service
- Merchandising
- Leadership
- Assistant Manager Experience
- Retail
- Sales
- Inventory
- MS Office Suite
- Ability to use/function cash register
- Able to handle transactions (cash or credit)
- Bilingual/ English-Spanish
- Ability to multi-task and handle a fast-paced environment
- Attention to detail
- Excellent customer service
- Skilled in managing and carrying out kitchen and food preparation duties
- Knowledge in NextGen & HQ Software
- Scheduling
- Experience in medical field
Timeline
Patient Service Coordinator
Center for Vein Restoration
10.2022 - Current
Store Associate
Red Wing Shoes
08.2017 - 10.2022
CREW MEMBER
HERSHEY'S ICE CREAM
12.2016 - 04.2017
CREW MEMBER
MCDONALDS
12.2014 - 06.2016
HS DIPLOMA -
DUVAL HS
Similar Profiles
Felicia FisherFelicia Fisher
Physician Liaison at Center for Vein RestorationPhysician Liaison at Center for Vein Restoration
Arianna N. ZunigaArianna N. Zuniga
Lead Administrator at Center for Vein RestorationLead Administrator at Center for Vein Restoration
Lisa ValeLisa Vale
Sales Manager at Center for Vein RestorationSales Manager at Center for Vein Restoration