Jocelyn Astorga
Elizabeth,NJ
Summary
Experienced in providing exceptional customer service with a proven track record of consistently meeting customer needs in person and over the phone. Skills include verifying information, scheduling appointments, and following up through emails for efficient communication. Excel in fast-paced environments and thrive as a collaborative team member, promptly responding to calls and emails while fulfilling other responsibilities. Dedicated to maintaining efficiency and delivering exceptional service to ensure a positive customer experience.
Overview
14
14
years of professional experience
Work History
Lead Routing
JV Transportation/ GEODIS
09.2018 - Current
- Maintain communication with our customers throughout the process of routing needs
- Processing each shipments updating in our Crown system
- Scheduling delivery's & pickups
- Preparing paperwork drops to airlines flying domestic or international
- Creating shipping labels, BOL's, DG
- Daily communication with carriers to execute shipments
- Checking incoming shipments piece discrepancies, damages, defects
- Emailing our customers regarding routing and specifications to what the freight might actually need
- Tracking & tracing shipments
- Printing incoming shipments for recovery for the dispatchers to route for next day
- Creating manifest , load out for drivers
- Getting confirmation from CFS for custom clearance
Administrative Assistant
Xpo
12.2018 - 02.2019
- Provided administrative support to ensure efficient operation of office
- Professional phone etiquette communication via phone, email.
- Maintain office supplies & manage inventory
- Generate reports
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc
Air Import Agent
C.H. Robinson
06.2018 - 09.2018
- Coordinated invoicing, logistics & shipping control of all shipments
- Provided process for LTL carriers and air freight
- Perform data entry and prepared standard reports
- Created FedEx shipments
- High volume on emails and calls-Contact shipper and sales when there was discrepancies
- Ensured cargo receipts are properly signed and dated within the time frame required
- Spoke to customers to advise shipment delays
- Monitor all shipments activity for timely arrival at destination
Data Entry Clerk/ Receptionist
Extreme Concepts
12.2017 - 06.2018
- Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
- Verify data by comparing it to source documents
- Update existing data
- Sort and organize paperwork after entering data to ensure it is not lost
- Provided Clerical & Phone support
- Preform word processing, Filing, Faxing
- Answering incoming calls, transferring callers to appropriate personnel
- Maintained customer follow up on system
- Set appointments with customers
Customer Service Representative / Receptionist
SUPERIOR LIGHTING LLC
03.2016 - 03.2017
- Billing Customers
- Invoicing
- Answering Sales Calls
- Reception Duty
- Processing Orders
- Confirm and follow up on work orders
- Set up warehouse orders
- FedEx/UPS order Entry
- Tracking Shipments
Fulfillment Associate
Macy's
09.2015 - 01.2017
- Pick customers' orders throughout the store
- Packed customers packages for shipping
- Scanned and confirmed orders
- Pulled orders from excel descriptions
- Used RF gun to Scan orders and find them
- Restocked orders to proper shelving in stock room and main floor
- Tracked item to make sure item was picked up by customer
- Organized and maintained shipment boxes in proper areas of the departments
Shipping Clerk
The USA Bouquet
06.2013 - 05.2015
- Responsible for preparing documents such as work orders, shipping orders and bills of lading
- Handling shipping orders in a timely manner in coordination with shipping truck deadlines
- Booked flights for cargo; handled UPS, FedEx, and other shipping methods
- Delivered the best possible customers care at all times
- Answered sales calls and provided information as needed
- Order processing
- Reviewed purchase orders for proper requirements as in shipping information, packaging & labeling
- Retrieve and Verify PODS received from drivers
Dental Assistant
Advanced Dental Care
09.2011 - 01.2012
- Chart existing restorations or conditions
- Receive and prepare patients for treatment, including seating, positioning chair, and placing napkins
- Perform routine maintenance of dental equipment
- Monitor and respond to post-surgical bleeding
- Apply effective communication techniques with a variety of patients
- Transfer dental instruments
- Place amalgam for condensation by the dentist
- Remove cultures and dried canals
Receptionist/Vet Assistant
West Kendall Animal Hospital
09.2010 - 06.2011
- Scheduling appointments
- Answering calls
- Admitting & discharging patients
- Counter sales
- Weighing animals on scales
- Providing nursing care after surgery
Education
High school or equivalent - Bio- Medical
John A. Ferguson Senior High School
Miami, FL06.2011
Skills
- Computer Literacy
- Route Planning
- Customer Service
- Team Oversight
- Bilingual ( Spanish )
- Time proficient
- Problem Solving
Personal Information
Willing To Relocate: Anywhere
Timeline
Administrative Assistant
Xpo
12.2018 - 02.2019
Lead Routing
JV Transportation/ GEODIS
09.2018 - Current
Air Import Agent
C.H. Robinson
06.2018 - 09.2018
Data Entry Clerk/ Receptionist
Extreme Concepts
12.2017 - 06.2018
Customer Service Representative / Receptionist
SUPERIOR LIGHTING LLC
03.2016 - 03.2017
Fulfillment Associate
Macy's
09.2015 - 01.2017
Shipping Clerk
The USA Bouquet
06.2013 - 05.2015
Dental Assistant
Advanced Dental Care
09.2011 - 01.2012
Receptionist/Vet Assistant
West Kendall Animal Hospital
09.2010 - 06.2011
High school or equivalent - Bio- Medical
John A. Ferguson Senior High School
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