Jocelyn Avila
Houston,TX
Summary
Adept at HIPAA compliance and showcasing professionalism, I excelled in enhancing patient and client experiences. Skilled in eligibility determination and insurance verification, I effectively managed high call volumes and prioritized urgent requests, significantly improving office efficiency and patient satisfaction.
Overview
16
16
years of professional experience
Work History
Sr. Patient Service Rep
Houston Methodist Oral & Maxillofacial Surgery
08.2019 - Current
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Managed high call volume, prioritizing urgent requests while maintaining professionalism and accuracy in documentation.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Verified patient insurance eligibility and entered patient information into system.
- Enhanced patient experience by providing exceptional service during check-in, registration, and checkout procedures.
Receptionist/Insurance Sales Agent
State Farm
11.2013 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Agent Manager/Insurance Sales Agent
Pronto Insurances
02.2011 - 03.2013
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
Customer Service/Intership
Reliant Energy Solutions
08.2008 - 09.2009
- Customer Service.
- Revising Invoices, Data Entry, Organization, Receiving the checks and sending it to the correct location.
Education
Houston Community College
Houston, TX08.2011
High School Diploma -
Eastwood Academy
Houston, TX05.2009
Skills
- HIPAA Compliance
- Professionalism and Ethics
- Insurance verifying
- Appointment Scheduling
- Phone and Email Etiquette
- Multitasking and Organization
- Payment Processing
- Bilingual Communication
Timeline
Sr. Patient Service Rep
Houston Methodist Oral & Maxillofacial Surgery
08.2019 - Current
Receptionist/Insurance Sales Agent
State Farm
11.2013 - 08.2019
Agent Manager/Insurance Sales Agent
Pronto Insurances
02.2011 - 03.2013
Customer Service/Intership
Reliant Energy Solutions
08.2008 - 09.2009
Houston Community College
High School Diploma -
Eastwood Academy
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