Jocelyn Bayron
Mobile,AL
Summary
Employee with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Order Filler
Walmart
03.2024 - 12.2024
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Operated material handling equipment such as forklifts or pallet jacks to move products within the warehouse as needed.
- Maintained accurate inventory records by documenting all incoming and outgoing products.
- Collaborated with team members to ensure timely completion of daily order fulfillment targets.
- Utilized handheld scanners and computer systems to track inventory levels and locate specific items for order fulfillment.
- Efficiently picked and packaged each customer order according to established guidelines.
Customer Service Representative
Omni Interactions, Inc.
01.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided customer service over a variety of different industries such as healthcare, energy, and mainly insurance.
- Strong time management and multitasking for independent projects while working phone lines.
- Handled scheduling and set appointments for customers when needed.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
High School Diploma -
Alma Bryant High School
Irvington, AL05-2021
Skills
- Forklift operation
- Quality control
- Data entry proficiency
- Stock organization
- Time management
- Customer service
- Conflict resolution
- Scheduling
Certification
- Certificate of Completion in Health Science Alabama State Department of Education 05/2021
Timeline
Order Filler
Walmart
03.2024 - 12.2024
Customer Service Representative
Omni Interactions, Inc.
01.2022 - 03.2024
- Certificate of Completion in Health Science Alabama State Department of Education 05/2021
High School Diploma -
Alma Bryant High School
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