Jocelyn Bernal
Las Vegas,NV
Summary
I am an oriented individual and am eager to learn as much as possible to be able to excel in what I do. I work well in a team and am happy to help and learn from others. Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Licensed Insurance Sales Representative
State Farm Insurance
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Inbound/Outbound calls
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Calculated quotes and educated potential clients on insurance options.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Billing
Licensed Insurance Sales Representative
Allstate Insurance
02.2021 - 03.2022
- Billing
- Handled customer inquiries and suggestions courteously and professionally.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct representative.
- Conducted thorough needs assessments for prospective clients, identifying gaps in existing coverage and recommending appropriate solutions accordingly.
Receptionist
Therapy Treatment Centers LLC
01.2018 - 02.2021
- Check-in patients and getting all required personnel information.
- Inbound/Outbound calls
- Made follow up appointments for patients.
- Performed administrative duties such as faxing, pulling, and filing away patients charts
- Kept patient charts and records up to date and organized
Cashier/Waitress
Taqueria El Buen Pastor
08.2016 - 01.2018
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
Education
Licensed Certification -
Exam FX
08.2021
High School Diploma -
Canyon Springs High School
06.2016
Skills
- Client Relationship Building
- Customer Service
- Insurance sales
- Property and Casualty Insurance
Key Qualifications
- Over 5 year's experience as receptionist.
- Able to create a positive impression about my company through efficient and professional interactions.
- A self-motivated and disciplined individual with a strong work ethic.
- Dependable, personable, and dedicated to great customer engagements.
References
- Alison Cawley, Case Manager Director, Therapy Treatment Centers, LLC, alisoncawley51@gmail.com
- Abigail Madrid, Office Manager, Allstate, (702)972-1646
- Nathalie Canales, Office Manager, State Farm, (702)788-8569
Timeline
Licensed Insurance Sales Representative
State Farm Insurance
03.2022 - Current
Licensed Insurance Sales Representative
Allstate Insurance
02.2021 - 03.2022
Receptionist
Therapy Treatment Centers LLC
01.2018 - 02.2021
Cashier/Waitress
Taqueria El Buen Pastor
08.2016 - 01.2018
Licensed Certification -
Exam FX
High School Diploma -
Canyon Springs High School