Jocelyn Bonilla

Successfully oversee a diverse portfolio of 17 properties, encompassing various property types such as low-rise buildings and small apartment complexes, strategically located across Chicago, Lake Zurich, Park Ridge, and surrounding areas.

Manage all facets of property management operations, including rent collection, lease administration, maintenance coordination, and vendor management, ensuring efficient and tenant-centric practices.

Develop and execute strategic initiatives tailored to each property, aimed at optimizing performance and maximizing revenue generation.

Foster positive tenant relationships through effective communication, conflict resolution, and exceptional customer service, resulting in high tenant satisfaction and retention rates.

Collaborate with cross-functional teams to achieve property management objectives and enhance overall property value across diverse locations.

Maintain up-to-date knowledge of industry trends and regulatory requirements, ensuring compliance and mitigating risks in various geographical areas.

Streamline operational processes through effective organizational skills, promoting consistency and quality standards across the property portfolio.

Proactively identify and resolve issues to uphold high standards of property maintenance and safety, fostering a conducive living environment for tenants.

Implement innovative solutions to enhance tenant experience and drive long-term profitability for the company.

Consecutively for two years, served as Assistant Manager overseeing operations across two properties, with one property ranking as the top-performing in the entire Chicago region.

Managed rent collection procedures, maintaining detailed records of timely payments and delinquent accounts. Evaluated lease and renewal rental rates, providing recommendations for adjustments to leadership.

Enhanced tenant satisfaction through comprehensive leasing activities, including unit showings, move-ins, lease initiation, renewals, and move-outs. Utilized strong communication, negotiation, and problem-solving skills to address neighborhood disputes effectively.

Implemented strategies to improve tenant retention, swiftly resolving issues to ensure a positive resident experience while adhering to budget constraints.

Facilitated communication between tenants and management, gathering and conveying feedback to inform decision-making and corrective actions.

Minimized regulatory risks by conducting thorough pre- and post-rental unit inspections to assess damages and market readiness, thereby mitigating potential liabilities.

Responded promptly to inquiries and concerns from various stakeholders, employing active listening and open-ended questioning techniques to resolve issues effectively.

Managed day-to-day operations involving tenants, subcontractors, and property management to ensure smooth and efficient property functioning.