Jocelyn Boucher
Project Manager
Spring,TX
Summary
Resourceful Project Manager with 4 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Project Manager
GMG HVAC INC
Central Islip, NY
01.2020 - 07.2021
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Developed and initiated projects, managed costs, and monitored performance including initial contact-project completion
- Fostered relationships with vendors to promote positive working relationships.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Performed on-site field surveys and wrote technical narratives to document processes and design changes.
- Developed excellent working relationship with Rheem as Rheem Pro Partner averaging highest sales in district for 2020.
- Provided management for internal personnel, contractors and vendors.
- Drove team success through shared vision and recognition of quality performance.
Assistant Project Manager
Retail Mechanical Services
Medford, NY
01.2019 - 03.2020
- Managed on average 35-45 service calls daily in addition to leading specialized projects for clients with tight deadlines.
- Found local vendors and dispatched calls based on priority levels specified by client
- Ensured proper completion of each service call and invoice client appropriately
- Responsible for training new employees into department
- *Only Senior coordinator to have traveled to meet clients and be involved with corporate sales conference calls*
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
Project Coordinator
Stonybrook Hospital
Stony Brook, NY
02.2016 - 12.2018
- Arrange transportation for approximately 25 patients being discharged from hospital daily
- Facilitate meetings among care management staff, outside vendors, and hospital leadership
- Collaborate with IT department to create new forms, improving processes & procedures
- Assist & support social work/case management departments
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services
Senior Certified Pharmacy Technician
Pharmacy Tech, Dana Farber Cancer Institute
Boston, MA
05.2014 - 03.2016
- Reviewed and verified customer information and insurance provider information.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained relationships with physicians.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Supervised 24 pharmacy technicians and coordinated day-to-day assignments
Senior Certified Pharmacy Technician
Walgreens Pharmacy
East Boston, MA
01.2008 - 01.2014
- Reviewed and verified customer information and insurance provider information.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Answered patients' questions and troubleshot prescription issues.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Restocked automated medication dispensing equipment.
- Maintained relationships with physicians.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Coordinated verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Education
Bachelor of Science - Biomedical Science/Chemistry
Salem State University
Salem, MA 09.2012 - 05.2015
MBA - Project Management
Southern New Hampshire University
Hooksett, NH 09.2019 - Current
Skills
Advanced problem solving
Timeline
Project Manager
GMG HVAC INC
01.2020 - 07.2021
MBA - Project Management
Southern New Hampshire University
09.2019 - Current
Assistant Project Manager
Retail Mechanical Services
01.2019 - 03.2020
Project Coordinator
Stonybrook Hospital
02.2016 - 12.2018
Senior Certified Pharmacy Technician
Pharmacy Tech, Dana Farber Cancer Institute
05.2014 - 03.2016
Bachelor of Science - Biomedical Science/Chemistry
Salem State University
09.2012 - 05.2015
Senior Certified Pharmacy Technician
Walgreens Pharmacy
01.2008 - 01.2014
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