Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jocelyn Bourque

Concord,NC

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Work History

Administrative Assistant III

City of Nashua Division of Public Health and Community Services
Nashua, NH
12.2017 - 07.2022
  • Provided direct support to supervisors and higher-grade employees with planning, organizing, and implementing division administrative policy and procedures
  • Supported leadership in work on initiatives and projects
  • Appropriately managed sensitive and confidential organization information
  • Providing guidance to other administrative support staff and sharing knowledge of duties and experiences
  • Executed record filing system to improve document organization and management.
  • Created tracking forms using JotForm for events
  • Updated and created new forms used during events
  • Managed all aspects of event planning process, including collaboration with speakers, venue identification, menu development, printing and design of materials and budget tracking for annual health conference and other events
  • Collaborated with several departments within division as well as local community groups to market event and created summary reports post-event
  • Super User for creating and developing new Electronic Medical Records system
  • Worked together with Chief Nurse Manager to strategize, track, and spend 7 state budgets throughout fiscal year: including creating marketing for bus ads, billboards, flyers, and other material in both English and Spanish
  • Recording, monitoring and updating work orders, purchase orders and requisitions using Lawson Smart Office and Hylands Unity Client for tracking of created purchase orders and invoices
  • Worked remote throughout Covid19 pandemic; responsibilities included creating tracking sheets for disease investigation tracking, contact tracing individuals, families, and businesses
  • Assisted managing and working Covid19 Hotline
  • Collaborated with division and community partners on massive vaccination clinics throughout Greater Nashua
  • Booked airfare, hotel and ground transportation to coordinate office travel

Branch Administrator

Greenscape Land Design, Inc
Nashua, NH
09.2015 - 12.2017
  • Strong working experience
  • Provided administrative support to Branch Manager and 3 Account Managers
  • Provided support to 35-50 field personnel
  • Maintained communication between corporate and other offices
  • Coordinated all employee events
  • Answered calls, scanned documents and maintained files for landscaping & snow contracts
  • Managed calendar, coordinated schedules and independently made appointments
  • Coordinated all employee events
  • Ensured all applications were completed accurately and activated in system
  • Setup newly hired management with computers, cellphones, gas cards, and all other essentials needed for their position
  • Managed and tracked field employees PTO and medical sign ups
  • Translated and transcribed for all Spanish speaking employees

Office Manager/Paralegal

Estrella Law Offices P.C
Lawrence, MA
08.2013 - 07.2015
  • Provided administrative support for office including budgets and personnel matters, and relevant Committees, Boards, Commissions, assignments and projects
  • Analyzed and organized office operations and procedures such as, but not limited to, budget, personnel, records management, supplies and equipment
  • Managed calendar, coordinated schedules and independently made appointments
  • Provided service to customers by answering questions, providing information, making referrals, and assured appropriate follow-through and/or resolution
  • Assessed urgency of situations and determined appropriate actions, monitor status of pending items, provided follow up and kept management informed by communicating wide variety of information
  • Ensured that all necessary information is shared between clients and attorneys on various files
  • Managed billing for all clients including Real Estate transactions
  • Assisted paralegal with Real Estate closings from start to end

Education

Associates - Business Management Administration Specialization

Katharine Gibbs School
Boston, MA
05.1998

Skills

  • Microsoft Office Suite
  • Google Suite
  • Canva/NitroPro
  • Internet Savvy
  • Strong Organizational Skills
  • Confidentiality and Data Protection
  • Multitasking and Time Management
  • Data Entry Documentation
  • Cash Deposit Preparation
  • Bilingual in Spanish and English
  • Organizing and Categorizing Data

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant III

City of Nashua Division of Public Health and Community Services
12.2017 - 07.2022

Branch Administrator

Greenscape Land Design, Inc
09.2015 - 12.2017

Office Manager/Paralegal

Estrella Law Offices P.C
08.2013 - 07.2015

Associates - Business Management Administration Specialization

Katharine Gibbs School
Jocelyn Bourque