Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
References
Timeline
Generic

Jocelyn Brito

Jersey City,NJ

Summary

Accomplished Senior Case Manager with a proven track record at World Church Service, adept in case management and fluent in Spanish. Demonstrated ability to establish trust with clients while effectively managing high caseloads at working effectively unsupervised and quickly mastering new skills. Notable impact on improving client well-being through personalized care plans and resource allocation. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals and self sufficient. Compassionate and highly-motivated with a desire to take on new challenges.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Case Manager

World Church Service
Jersey City, NJ
11.2024 - 02.2025
  • Developed strategies to address gaps in services and provide additional resources for clients as needed.
  • Conducted outreach activities within the local community targeting at-risk populations who may benefit from agency services.
  • Developed and implemented case management plans for individuals with complex needs.
  • Actively participated in interdisciplinary team meetings involving multiple stakeholders related to the client's case.
  • Adhered to professional standards of practice while maintaining a high level of confidentiality.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.

Senior Virtual Case Manager

World Church Service
Northeast Region , NY
07.2024 - 11.2024
  • Developed and implemented case management plans for individuals with complex needs.
  • Collaborated with VR&P senior leadership to pilot a new program that provided virtual case management to newly arrived refugees in the states of Pennsylvania, Delaware, New York, and New Jersey.
  • Developed strategies to address gaps in services and provide additional resources for clients as needed. Adhered to professional standards of practice while maintaining a high level of confidentiality.
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals. Developed a comprehensive client-driven case plan with short and long-term goals. Constructed case notes and comprehensive reports for data entry into IRIS and Client Track portal.
  • Created training materials and provided technical assistance to improve staff knowledge of resettlement processes.
  • Provided case management services, including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families.

Case Manager

World Church Service
Jersey City, NJ
06.2023 - 07.2024
  • Provide case management and identify support services that help clients to better integrate and succeed in their new community, including ESL, job training, transportation, immigration services, and childcare.
  • Document all contacts and services in client case files, and maintain case note logs. In addition to documenting all services, record client's public assistance usage. Complete all required reports.
  • Keep informed about refugee and immigration issues and available services to refugees, using current information to identify better and serve refugee clients.
  • Assist refugee clients with public benefits applications and referrals to obtain SNAP, WIC, Medicaid, Cash Assistance programs, and public education.

Special Needs Bus Aide

Mayor Transportation
Newark, NJ
01.2023 - 06.2023
  • Seated students and secured seatbelts, harnesses or other protective devices.
  • Monitored student behavior while on the bus and took corrective action when necessary.
  • Escorted special needs students off the bus at their designated drop off location.
  • Announced routes, stops, delays and safety information to parents and caregivers.
  • Handled passenger emergencies or disruptions.

Supervised Visitation Facilitator

Woman Rising, Inc.
Jersey City
08.2022 - 12.2022
  • Facilitated safe and supervised visitations between parents and children in accordance with court orders.
  • Maintained detailed records of each visit, including dates, times, duration, observations, and incidents that occurred. Assured the effective and efficient provision of family transportation, observation, documentation, and completion of all necessary reports about the visit.
  • Participated in trainings to stay up-to-date on changes in policies related to visitation facilitation.
  • Conducted interviews with clients prior to visits to determine any potential issues or concerns that should be addressed.
  • Monitored interactions between the parent and child during visits, intervening when necessary.

Census Worker

U.S. Census Bureau, Jersey City, NJ
Jersey City , NJ
07.2020 - 10.2020
  • Conducted detailed counts of homeless individuals and residents in group homes, ensuring accurate data collection for the 2020 Census.
  • Engaged with diverse populations, demonstrating empathy and cultural sensitivity to build trust and gather essential information.
  • Collaborated with local shelters, community organizations, and social services to locate and enumerate hard-to-reach populations.
  • Maintained meticulous records and data entry, ensuring all information was accurately documented and submitted in a timely manner.
  • Utilized problem-solving skills to address challenges in the field, such as locating transient individuals and navigating complex living situations.

Marketer

SunFlower Adult Day Care
Bayonne
04.2019 - 03.2020
  • Identify, develop, and foster relationships with the community, referral sources, and other community groups
  • Develop, plan, and/or coordinate various marketing activities within the center(s) as well as within the community.

Administration Assistant Tier II

Greater Bergen Community Action, Inc.
Jersey City
09.2013 - 07.2018
  • Maintained a good, trusted relationship with the director of Early Childhood and the financial team, keeping track of enrolled children on the two main databases from the Board of Education, which are Infinite Campus and COR Advantage.
  • Receives and screens visitors and telephone calls for administrative staff, providing information, directing calls and handling issues that may require sensitivity and confidentiality, and use of sound independent judgment.
  • Solely responsible for reporting accurate enrollment numbers to the Board of Ed. and the finance department. Manage thru COR that children’s names, date of birth, race and family members are correct before every report. Help the enrollment department with the collection of documents and data entry on Childplus.

General Services Clerk/Floater Receptionist/Hospitality

Patton Boggs LLP
Newark
04.2006 - 03.2011
  • Graciously greeted guests upon arrival, ascertained the nature of their business, and referred them to the appropriate internal contacts
  • Maintained office calendar using Microsoft Outlook 2010.
  • Organized and maintained filing systems for confidential documents.
  • Organized and managed calendars, appointments, and travel arrangements for clients.

Education

High School Diploma -

Institute Polytechnic Pillar Constanzo,Computer IT
Dom. Rep.

Skills

  • Fluent in Spanish
  • Empathy
  • Case Management
  • Data Entry and Case Documentation
  • Time Management
  • Task Prioritization
  • Client Advocacy
  • Referral Coordination
  • Organization and Multitasking
  • Problem-Solving
  • Collaboration and Teamwork

Certification

  • CPR, 2022
  • Mental Health Aid, 2022
  • Chaplain, 2021-Present
  • Victims' Rights 2022
  • Type of Victims Services
  • Conflict Management and Negotiation
  • Culture, Diversity and Inclusion
  • Trauma Inform Care

Volunteer Experience

  • Jersey City Child Development Center Inc., Policy Council Chairperson/Parents Advocate, 01/2011, 12/2013, Served as point of contact between the Board of Grantees and the Parents Committee., Responsible for presiding over all meetings, have a clear understanding of the by-laws., Responsible for calling meetings to order, extending every courtesy to the discussion of the motion and formally closed them., Help to prepare the agenda for each meeting., Responsible for appointing all committees and supervising their activities.
  • Jersey City Urban League, Member of the Recreation Committee, 01/2017, 12/2020, Responsible for assisting every possible meeting to discuss new ways to keep children in Jersey City occupied and off the street with logical and fan forms of recreational activities., Agreed upon activities, parks after school program., Also plan ahead of time the schedule for every season sport program in Jersey City and what ages are going to be participating.
  • Church of God, Jersey City and Passaic, NJ Experienced and compassionate educator in Christian children’s ministry, dedicated to creating a warm and engaging environment that brings parents and children closer together. Skilled in crafting and delivering fun, biblically-based lessons and activities that nurture both learning and spiritual growth. Known for building strong, trusting relationships with families, encouraging open communication and teamwork to support children’s faith journeys. With excellent communication skills, unwavering dedication, and a genuine passion for guiding and supporting children and their parents.

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Senior Case Manager

World Church Service
11.2024 - 02.2025

Senior Virtual Case Manager

World Church Service
07.2024 - 11.2024

Case Manager

World Church Service
06.2023 - 07.2024

Special Needs Bus Aide

Mayor Transportation
01.2023 - 06.2023

Supervised Visitation Facilitator

Woman Rising, Inc.
08.2022 - 12.2022

Census Worker

U.S. Census Bureau, Jersey City, NJ
07.2020 - 10.2020

Marketer

SunFlower Adult Day Care
04.2019 - 03.2020

Administration Assistant Tier II

Greater Bergen Community Action, Inc.
09.2013 - 07.2018

General Services Clerk/Floater Receptionist/Hospitality

Patton Boggs LLP
04.2006 - 03.2011

High School Diploma -

Institute Polytechnic Pillar Constanzo,Computer IT
Jocelyn Brito