Jocelyn Brooks
Michigan City,IN
Summary
I am a customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. My strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. My Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Sales Associate
Michael Kors
Michigan City, IN
04.2024 - Current
- Worked with fellow sales team members to achieve group targets.
- Developed promotional strategies to increase sales volume.
- Cleaned shelves, counters and tables to maintain organized store.
- Handled customer complaints in a professional manner.
- Answered customer inquiries regarding product features, pricing, and availability.
- Greeted customers and provided exceptional customer service.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Security Supervisor
Allied Universal-University of South Florida
Tampa, Florida
02.2020 - 09.2025
- Ensured all security equipment was maintained and fully operational.
- Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Reviewed security practices prior to events and identified potential weaknesses.
Wine Consultant
Shady Creek Winery
Michigan City, IN
03.2023 - 04.2024
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
- Participated in promotional activities such as radio interviews or television appearances.
- Analyzed customer feedback surveys in order to identify areas where improvements could be made in terms of service delivery or product offering.
- Collaborated with chefs on menu development that would complement the restaurant's wine list offerings.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Created marketing materials such as brochures, newsletters, flyers. to promote wine selections.
- Organized educational events such as winemaker dinners and pairing classes.
- Assisted customers in selecting wines by providing information about flavors profiles or characteristics of different varieties or regions.
- Demonstrated comprehensive knowledge of international wines, characters, and vintage merits along with detailed knowledge of house wines.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Composed wine lists to achieve maximum guest satisfaction, profit and prestige.
Education
High School Diploma -
Michigan City Christian Academy
Michigan City, IN05-2014
Some College (No Degree) - General Studies
Vincennes University
Vincennes, INSome College (No Degree) - Business
Ivy Tech Community College of Indiana
Michigan City, INSkills
- Upselling
- Retail loss prevention
- Promotional support
- Adapt to diverse groups
- Reliable and punctual
- Cash handling
- Inventory tracking
- Product demonstrations
- Inventory control
- Sales strategies
- Money handling
- Merchandise display
- Friendly and outgoing
- Conflict resolution
- Building rapport
- Calm demeanor
- Superb time management
- Multi-tasking strength
- Sales trends
- Feedback implementation
- Product recommendations
- Customer service
- Strategic planning
- Brand promotion
- Energetic self-starter
- Written and oral communication skills
- Persuasion techniques
- Outgoing personality
- Goal tracking
- Problem-solving
- Excellent communication skills
- Client service
- Listening skills
Accomplishments
- Top sales person three weeks in a row for Michael Kors.
Affiliations
- Reading
- Writing
- Spending time with family.
- Trying new recipes for beverages and food
- Visiting and studying new places
- trying new experiences
Timeline
Sales Associate
Michael Kors
04.2024 - Current
Wine Consultant
Shady Creek Winery
03.2023 - 04.2024
Security Supervisor
Allied Universal-University of South Florida
02.2020 - 09.2025
High School Diploma -
Michigan City Christian Academy
Some College (No Degree) - General Studies
Vincennes University
Some College (No Degree) - Business
Ivy Tech Community College of Indiana