Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Bustamante

San Antonio,Texas

Summary

Proven track record in enhancing customer satisfaction and streamlining service operations at Johnathan Diaz, showcasing exceptional customer service and cash handling abilities. Expert in fostering guest engagement and maintaining cleanliness standards, leading to efficient team collaboration and positive customer relationships. Demonstrates a strong work ethic and high energy, significantly contributing to team leadership and relationship building. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I am an Organized and dependable candidate and i am successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Server

Johnathan Diaz
10.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Tree City Tea and Water

Stefani Elliot
06.2021 - 10.2022
  • Managed time effectively to balance multiple tasks simultaneously while maintaining a high level of service quality.
  • Maintained a clean and organized workspace for optimal efficiency during busy events.
  • Enhanced customer satisfaction by efficiently serving food and drinks in various event settings.
  • Ensured timely delivery of orders by effectively communicating with kitchen staff and fellow waitstaff.

Education

High School Diploma -

Uvalde High School
Uvalde High School
05.2020

Associate of Arts - Kinesiology

St Phillips College
San Antonio, TX
08.2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Cleanliness standards
  • Sales expertise
  • Relationship Management
  • High Energy and Stamina
  • Team Leadership
  • Relationship Building

Timeline

Server

Johnathan Diaz
10.2022 - Current

Tree City Tea and Water

Stefani Elliot
06.2021 - 10.2022

High School Diploma -

Uvalde High School

Associate of Arts - Kinesiology

St Phillips College
Jocelyn Bustamante