Jocelyn Cabral
Norwalk,CA
Summary
Dedicated to identifying customer and client needs and delivering effective solutions. Possessing a strong skill set in communication, customer service, and Microsoft Office. Adept at managing time efficiently and meeting deadlines, consistently providing high-quality support. Demonstrated track record in establishing and maintaining strong client relationships through excellent communication.
Overview
8
8
years of professional experience
Work History
Production Assistant
Office Depot Inc
12.2024 - Current
- Managed daily work assignments, executed quality control procedures, and ensured workflow efficiency to maintain high customer satisfaction.
- Handled materials, shipping, and order workflow scans to track order completion, quality control, and productivity data.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
Case Manager
House Of Ruth
04.2024 - 07.2024
- Provide direct services to individuals who have been impacted by domestic violence including needs assessments, development of individual service plans, contracts, crisis counseling, advocacy, educational classes, information, and referral
- Meet regularly with program participants to conduct progress checks, update and/or revise service plans
- Demonstrate expertise and familiarity with client assistance programs, like CalWORKs, employment and housing programs
- Participate in all agency meetings as appropriate: program meetings, weekly and monthly staff meetings, and case management meetings
- Ability to be an effective team member by communicating openly, co-operating with other staff, demonstrating positive attitudes and working collaboratively to create solutions
- Document all client interactions in client files virtual and/or physical and provide timely and accurate tracking of service provision
Sales Associate
Kohl's Department Store
08.2017 - 03.2024
- Maintained calm under high-stress situations, managing customer issues and transactions efficiently
- Engaged with customers to build rapport and loyalty by providing support with customer questions and concerns
- Processed returns, exchanges, and refunds according to store policies, ensuring customer satisfaction
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers
Human Service Intern
Casa De La Familia
08.2023 - 02.2024
- Provide general support to the administration
- Supported administrative tasks, event planning, and logistics for community events
- Directed calls and organized referral spreadsheets, improving operational efficiency
- Completed 40-hour domestic violence training, enhancing knowledge of support frameworks
Education
Bachelor of Arts - Sociology
California State University Long Beach
Long Beach, CA05.2023
Associate of Arts - Sociology
Cerrtios College
Cerritos, CA05.2021
Skills
- Adaptability
- Communication
- Decision Making
- Time Management
- Microsoft Office
- Problem Solving
- Team collaboration
- Customer service support
- Multitasking and prioritization
Timeline
Production Assistant
Office Depot Inc
12.2024 - Current
Case Manager
House Of Ruth
04.2024 - 07.2024
Human Service Intern
Casa De La Familia
08.2023 - 02.2024
Sales Associate
Kohl's Department Store
08.2017 - 03.2024
Bachelor of Arts - Sociology
California State University Long Beach
Associate of Arts - Sociology
Cerrtios College
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