Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Cabral

Norwalk,CA

Summary

Dedicated to identifying customer and client needs and delivering effective solutions. Possessing a strong skill set in communication, customer service, and Microsoft Office. Adept at managing time efficiently and meeting deadlines, consistently providing high-quality support. Demonstrated track record in establishing and maintaining strong client relationships through excellent communication.

Overview

8
8
years of professional experience

Work History

Production Assistant

Office Depot Inc
12.2024 - Current
  • Managed daily work assignments, executed quality control procedures, and ensured workflow efficiency to maintain high customer satisfaction.
  • Handled materials, shipping, and order workflow scans to track order completion, quality control, and productivity data.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.

Case Manager

House Of Ruth
04.2024 - 07.2024
  • Provide direct services to individuals who have been impacted by domestic violence including needs assessments, development of individual service plans, contracts, crisis counseling, advocacy, educational classes, information, and referral
  • Meet regularly with program participants to conduct progress checks, update and/or revise service plans
  • Demonstrate expertise and familiarity with client assistance programs, like CalWORKs, employment and housing programs
  • Participate in all agency meetings as appropriate: program meetings, weekly and monthly staff meetings, and case management meetings
  • Ability to be an effective team member by communicating openly, co-operating with other staff, demonstrating positive attitudes and working collaboratively to create solutions
  • Document all client interactions in client files virtual and/or physical and provide timely and accurate tracking of service provision

Sales Associate

Kohl's Department Store
08.2017 - 03.2024
  • Maintained calm under high-stress situations, managing customer issues and transactions efficiently
  • Engaged with customers to build rapport and loyalty by providing support with customer questions and concerns
  • Processed returns, exchanges, and refunds according to store policies, ensuring customer satisfaction
  • Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers

Human Service Intern

Casa De La Familia
08.2023 - 02.2024
  • Provide general support to the administration
  • Supported administrative tasks, event planning, and logistics for community events
  • Directed calls and organized referral spreadsheets, improving operational efficiency
  • Completed 40-hour domestic violence training, enhancing knowledge of support frameworks

Education

Bachelor of Arts - Sociology

California State University Long Beach
Long Beach, CA
05.2023

Associate of Arts - Sociology

Cerrtios College
Cerritos, CA
05.2021

Skills

  • Adaptability
  • Communication
  • Decision Making
  • Time Management
  • Microsoft Office
  • Problem Solving
  • Team collaboration
  • Customer service support
  • Multitasking and prioritization

Timeline

Production Assistant

Office Depot Inc
12.2024 - Current

Case Manager

House Of Ruth
04.2024 - 07.2024

Human Service Intern

Casa De La Familia
08.2023 - 02.2024

Sales Associate

Kohl's Department Store
08.2017 - 03.2024

Bachelor of Arts - Sociology

California State University Long Beach

Associate of Arts - Sociology

Cerrtios College
Jocelyn Cabral