Jocelyn Caguana
Queens
Summary
Security Officer with extensive experience in maintaining safety in residential settings. Skilled in de-escalation techniques and monitoring vulnerable populations while enforcing regulations. Proven ability in incident documentation and crisis management, demonstrating professionalism and empathy in high-pressure situations. Expertise in access control and managing stressful interactions effectively.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Shelter Security Officer
Westhab Inc.
Queens
05.2023 - 11.2025
- Maintained safety and order in a transitional housing shelter serving diverse resident populations.
- Monitored resident activity, performed wellness checks, and enforced shelter policies with professionalism.
- Responded to conflicts, behavioral issues, and crises using trauma-informed de-escalation strategies.
- Logged all incidents, visitor activity, and shift notes accurately for case management and supervisory review.
- Coordinated with shelter staff, social workers, and emergency services during critical situations.
- Greeted visitors upon their arrival at the shelter, verifying identification and assigning temporary lodging if needed.
- Escorted residents to various areas within the building according to their needs or requests.
Safety Security Officer
Mulligan Security Corp.
Queens
12.2021 - 05.2023
- Provided front-desk access control and resident monitoring in a supportive housing environment.
- Conducted floor patrols to ensure resident safety, rule compliance, and facility cleanliness.
- Assisted residents with questions, room access issues, and navigation of shelter procedures.
- Responded to emergencies and communicated promptly with supervisors and on-site management.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Safety Security Officer
Arrow Security
Queens
03.2019 - 12.2021
- Oversaw security operations in residential and community-support settings.
- Performed routine interior/exterior patrols and identified safety risks or policy violations.
- Completed detailed daily activity reports and incident logs for administrative use.
- Supported staff in maintaining a safe, respectful, and stable environment for residents.
- Responded promptly to alarms and incidents within assigned areas.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Education
High School Diploma -
Biondi High School
Yonkers, NY06.2023
Skills
- Access control and visitor management
- Conflict resolution
- Safety monitoring and patrol operations
- Crisis and emergency response
- Professional communication
- Bilingual proficiency: English, Spanish
- Situational awareness
- Critical thinking
Certification
Microsoft Word Certification - Microsoft Office Specialist (MOS)
Timeline
Shelter Security Officer
Westhab Inc.
05.2023 - 11.2025
Safety Security Officer
Mulligan Security Corp.
12.2021 - 05.2023
Safety Security Officer
Arrow Security
03.2019 - 12.2021
High School Diploma -
Biondi High School