Jocelyn Cahoon
Brunswick,GA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2024
2024
years of professional experience
Work History
Server/Cook Shift Leader
Waffle House
07.2021 - 08.2023
- Provided attentive service to guests, ensuring satisfaction with dining experience.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Learned menu items thoroughly to provide accurate recommendations to customers.
- Processed customer orders efficiently, utilizing point-of-sale system for transactions.
- Supported team members by helping train new employees on standard operating procedures.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Mark plates to order so you can cook efficiently
Housekeeper
Independant
03.2022 - 07.2023
- Managed daily cleaning operations to maintain high standards of hygiene and organization.
- Conducted thorough inspections to ensure compliance with cleanliness protocols and safety regulations.
- Trained new staff on cleaning techniques, equipment usage, and safety procedures.
- Optimized cleaning schedules for efficiency, reducing time spent on repetitive tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Cashier
Express Lube & Car Wash/USPS
03.2020 - 02.2021
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of cashier area and customer service desk.
- Assisted in training new cashiers on operational procedures and customer service techniques.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
- Collaborated with team members to streamline operations during peak periods.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
Hostess/Cashier/Server
Denny's Restaurants Franchise Association
2019 - 06.2021
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Answered customer questions about hours, seating, and menu information.
- Collaborated with management to implement strategies for improving guest turnaround time.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier/Barista
Dunkin' Donuts
05.2018 - 09.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawers, ensuring balanced transactions at end of shifts.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Restocked and organized merchandise in front lanes.
- Prepared high-quality beverages following standardized recipes and procedures.
- Food prepared to order taking no longer than 3 minutes
- Collaborated with team members to create a positive and productive work environment.
Education
High School Diploma -
Mattamuskeet High
Swanquarter, NC05-2002
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Menu memorization
Timeline
Housekeeper
Independant
03.2022 - 07.2023
Server/Cook Shift Leader
Waffle House
07.2021 - 08.2023
Cashier
Express Lube & Car Wash/USPS
03.2020 - 02.2021
Cashier/Barista
Dunkin' Donuts
05.2018 - 09.2019
Hostess/Cashier/Server
Denny's Restaurants Franchise Association
2019 - 06.2021
High School Diploma -
Mattamuskeet High