Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jocelyn Calderon

Woodbridge,VA

Summary

Experience in enhancing guest experiences, in appointment scheduling and demonstrating exceptional guest relations. Skilled in conflict resolution and maintaining high standards of customer service. Strong communication and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level phlebotomist position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Spa Receptionist

Essentials Of Woodbridge
03.2022 - 09.2022
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Handled payments and processed credit card transactions.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Facilitated check-in and check-out processes, optimizing the overall guest experience.
  • Managed high call volume, ensuring smooth communication between clients and spa staff.

Pool Lifeguard

Waterworks Waterpark
05.2021 - 08.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
  • Attentively monitored swimmers to identify distress.
  • Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.

Sales Associate Specialist

North Face
10.2020 - 08.2021
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Science - Nursing

Old Dominion University
Norfolk, VA
05.2027

Skills

  • Appointment Scheduling
  • Strong Organization
  • Telephone support
  • Patience and composure
  • Guest Relations
  • Punctual and Reliable
  • Problem-Solving
  • Attention to Detail
  • Conflict Resolution

Certification

  • CPT - Certified Phlebotomy Technician

Languages

Spanish
Native or Bilingual

Timeline

Spa Receptionist

Essentials Of Woodbridge
03.2022 - 09.2022

Pool Lifeguard

Waterworks Waterpark
05.2021 - 08.2022

Sales Associate Specialist

North Face
10.2020 - 08.2021

Bachelor of Science - Nursing

Old Dominion University

Similar Profiles

CREATE PROFILE
Jocelyn Calderon