Jocelyn Canche
LOS ANGELES,CA
Summary
Performance-driven and customer relations professional, offering a record in customer support. Well-versed in communicating with different individuals and negotiating successful solutions. Proactive, highly empathetic, adaptable, supportive team player, well-organized, product demonstrator, and resourceful problem-solver focused on offering superior support and meeting all production targets. Tech-savvy individual well-versed in job-related software and staff coordination. Adept at working effectively unsupervised and quickly mastering new skills. Creative in applying expertise to building robust solutions that enhance loyalty, promote retention, and support revenue objectives. Highly motivated employee with a strong work ethic, adaptability, and desire to take on new challenges.
Overview
5
5
years of professional experience
Work History
Customer Service Teller
PLS Check Cashing
Los Angeles, CA
04.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed wire transfers for customers both domestically and internationally.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Adhered to financial services security and audit procedures.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Performed daily maintenance tasks such as filing documents, shredding papers, restocking supplies.
Personal Assistant
HealthyMouth LLC
Pacific Palisades
04.2022 - 12.2022
- Organized personal and professional calendars with reminders for upcoming meetings and events
- Scanned physical documents and uploaded to encrypted databases for digital maintenance
- Installed computers, printers, and peripheral equipment individually and across networks, testing connections to support proper functioning
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence
- Kept office records organized and supplies well-stocked for optimal team performance
- Prepared shipping packages by printing packing labels and verifying orders
- Processed both outgoing and incoming payments and invoices
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable to maintain current financial records
- Maintained clerical correspondence via email and phone
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable
- Reduced financial discrepancies by accurately managing accounting ledger, checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Retail Sales Clerk
Andrew Christian
Los Angeles
01.2022 - 04.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Managed deposits, financial transactions, and business inventory operations using POS system and processed sales and returns with accuracy and efficiency.
Security Guard
JC Centurion Service Group
Los Angeles
09.2020 - 11.2021
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Secured personnel and premises by inspecting buildings and patrolling property
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery
- Addressed problems quickly and reported clear information while working under minimal supervision
- Monitored access control systems and key code records for suspicious activities
- Responded to incidents of workplace violence and unruly behavior on company property
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Resident Liaison
La Brea Rehabilitation Center
Los Angeles
02.2020 - 08.2020
- Facilitated communication between patients, families, hospice facilities, nursing homes, pharmacies, hospital staff and other healthcare professionals
- Interacted with patients' family members to discuss diagnosis and provide updates
- Improved patient flow, administrative functions and teamwork
- Identified methods to improve efficiency, as well as patient care and evaluation quality
- Monitored and supported other residents providing patient care
- Provided knowledgeable and compassionate service in response to patient questions and concerns
- Helped patients understand care, coverage and payment responsibilities and rights.
Flower shop Representative/Clerk
Forest Lawn Memorial-Park
Los Angeles
04.2019 - 10.2019
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks
- Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability
- Assisted with administrative tasks, including answering phones, administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Consulted with long-term, new, and prospective customers to understand needs and propose ideal solutions.
Education
Powers to Arrest Module A -
Firearms Academy
03.2018
High School Diploma -
City of Angels
06.2013
Skills
- Time management ability
- Highly organized
- Attention to detail and follow-through
- Strong interpersonal skills
- MS Office proficiency
- Advanced computer skills
- Customer Service
- Driven, personable, and energetic personality
- Service-oriented
- Flexible; able and willing to learn new things
- Results-oriented
- Ethical business standard protocol adherence
- Data Entry
- Cash Handling
- Honest and Dependable
- Bilingual in English and Spanish
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Teller
PLS Check Cashing
04.2023 - 03.2024
Personal Assistant
HealthyMouth LLC
04.2022 - 12.2022
Retail Sales Clerk
Andrew Christian
01.2022 - 04.2022
Security Guard
JC Centurion Service Group
09.2020 - 11.2021
Resident Liaison
La Brea Rehabilitation Center
02.2020 - 08.2020
Flower shop Representative/Clerk
Forest Lawn Memorial-Park
04.2019 - 10.2019
Powers to Arrest Module A -
Firearms Academy
High School Diploma -
City of Angels
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