Jocelyn Cano

I worked with both potential donors and recipients, coordinating all aspects of the transplant process, including evaluation, preparation, and post-transplant care. They also serve as a central point of contact for the donor, recipient, and medical team throughout the entire process.Assessing potential kidney transplant recipients to determine their suitability for transplantation, which may include medical, psychological, and social evaluation.

• Answering Inquiries: CSRs address customer questions and concerns regarding products, services, billing, or company policies.
• Resolving Issues: They troubleshoot problems, process orders, handle returns, and manage complaints to find solutions.
• Providing Information: CSRs offer guidance on products, services, and account information.
• Maintaining Records: They document customer interactions and update customer profiles.
• Ensuring Satisfaction: CSRs strive to provide positive experiences and build customer loyalty.