Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Additional Information
Generic

JOCELYN L. CANO

Brownsville

Summary


Professional with strong experience in driving operational efficiency and team collaboration. Demonstrates high standards in maintaining workflow, solving problems, and ensuring consistent results. Skilled in coordinating tasks, managing time, and adapting to shifting needs with reliability. Recognized for effective communication, leadership, and commitment to achieving organizational goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Shift Leader/Youth Care Worker

Southwest Key Programs Inc
06.2018 - 03.2024
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Completed clear and concise documentation of youth behavior and actions.
  • Evaluated needs of youth and outlined measures to address.
  • Overseeing and encouraging their participation in group activities, daily chores, and personal hygiene tasks.
  • Providing one-on-one supervision or support as needed.
  • Ensuring the safety and well-being of the youth at all times.
  • Report any incidents that may affect the safety of a resident.
  • Serve as a role model and mentor to youth, providing guidance, support, and encouragement in their personal, academic, and social development.
  • Ensure the safety and well-being of youth participants by implementing and enforcing program rules and safety protocols.
  • Assist youth in resolving conflicts, addressing challenges, and developing conflict resolution skills.
  • Interviewing clients to obtain case history and preparing intake reports.
  • Assigning duties to specific employees based on role and skills.
  • Supervising employees and assisting with tasks as necessary.
  • Skilled at cleaning up and organizing spaces.
  • Performed daily cleaning duties, including vacuuming, dusting, mopping, and disinfecting surfaces.
  • Assisted in coordinating daily operations, ensuring smooth shift transitions and coverage.
  • Trained new staff on company policies, improving onboarding efficiency.
  • Implemented feedback mechanisms to identify areas for service improvement.
  • Developed training materials that improved team knowledge and performance.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
  • Trained new personnel regarding company operations, policies and services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Youth Care Worker

ELITE LEARNERS
02.2018 - 06.2018
  • Assisted in developing and implementing individualized care plans for youth clients.
  • Monitored daily activities to ensure safety and well-being of residents.
  • Facilitated group discussions and recreational activities to promote social skills.
  • Collaborated with multidisciplinary teams to address client needs effectively.
  • Documented behavioral observations and incidents for accurate record-keeping.
  • Supported crisis intervention strategies, de-escalating challenging situations promptly.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Completed clear and concise documentation of youth behavior and actions.

Agriculture Worker

Elms Farm
06.2010 - 08.2013
  • Operated farm machinery to enhance productivity and efficiency in crop production.
  • Harvesting crops, ensuring adherence to safety standards.
  • Achieved consistent growth in annual production levels by implementing best practices across various aspects of farm operations.
  • Maintained cleanliness of tools and equipment to support operational readiness and safety compliance.

Education

High School Diploma - General High School Curriculum

School District
San Benito, TX

Skills

  • Good communication skills
  • Conflict Resolution
  • Teamwork
  • Time Management
  • Strong Leadership
  • Customer service
  • Multitasking
  • Reliability
  • Organizational skills
  • Creativity
  • Staff motivation
  • Employee training
  • Policy enforcement
  • Performance evaluation

Certification

  • Nonviolent Crisis Intervention, Southwest Key Programs Inc, Completion Date: 2024-12-01, Expiration Date: 2026-12-01
  • First Aid/ CPR/AED, Southwest Key Programs Inc, Completion Date: 2024-06-01, Expiration Date: 2026-06-01

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Shift Leader/Youth Care Worker

Southwest Key Programs Inc
06.2018 - 03.2024

Youth Care Worker

ELITE LEARNERS
02.2018 - 06.2018

Agriculture Worker

Elms Farm
06.2010 - 08.2013

High School Diploma - General High School Curriculum

School District

Additional Information

  • Crisis Intervention
  • Emotional Support
  • Food Handlers Certified
  • Good Communications Skills
  • Creativity
  • Leadership Skills
  • Delegating Supervising
  • CPR and First Aid certification
  • Bilingual communication skills preferred

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