Jocelyn Cardenas
Davis,CA
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Gracie Weather
Victorville, California
03.2024 - 07.2025
- Collaborated with team members to improve customer service workflows, while coherently working the rush hours.
- Addressed customer complaints promptly and professionally to enhance satisfaction.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Complied with all health and safety regulations while performing job duties.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Monitored food quality to ensure compliance with standards.
- Served meals to customers in a friendly and courteous manner.
- Assisted in the preparation of food items according to recipes and instructions.
- Prevented cross-contamination by storing food in designated containers and storage areas.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Prepared workstations with ingredients and tools to increase efficiency.
- Explained food preparation methods and ingredients to enable customers with food allergies to make educated decisions.
- Directed customers to restrooms and other amenities within facility.
Leadership Student
Stephanie Landez
Victorville, California
01.2022 - 06.2025
- Coordinated volunteer activities to strengthen community involvement and teamwork.
- Supported event planning for leadership conferences and spoke at said conferences, ensuring smooth logistics and execution, while also promoting.
- Engaged in mentorship programs, offering guidance and support to fellow students.
- Coordinated events designed to increase campus engagement with student organizations.
- Collaborated with other departments to promote greater understanding between students and faculty.
- Identified opportunities to build relationships with local community and collaborate for students to get involved.
- Maintained records of all organizational activities and financial transactions.
- Conducted campus tours for prospective students to answer questions and provide information.
- Prepared reports outlining successes, challenges, areas of improvement and future initiatives.
- Served as a mentor for new members of the organization, providing support and advice.
- Established partnerships with local businesses and organizations in order to secure funding or other forms of support.
- Monitored progress towards meeting goals set by the organization's executive board, and ended senior year as executive board vice president.
- Developed clear, appealing and effective designs for posters and various marketing materials.
- Represented organizations equally and accurately to assist students seeking involvement opportunities.
- Ensured adherence to established guidelines when recruiting new members.
- Assessed applications from potential candidates interested in joining the organization.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to organization/program on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold organization/program standards.
Education
High School Diploma -
Silverado High School
Victorville, CA06-2025
Skills
- Event planning
- Customer service
- Effective communication
- Conflict resolution
- Mentorship coordination
- Budget management
- Ethical leadership
- Meeting facilitation
- Multitasking Abilities
- Vendor management
- Management consultation
- Positive attitude
- Marketing strategy
- Performance tracking and evaluation
- Hiring and training
- Schedule management
- Problem-solving
- Employee coaching and mentoring
- Performance evaluations
- Decision-making
- Project management
- Professional demeanor
- Goal setting
- Idea development and brainstorming
- Marketing management
- Program development
- Managing operations and efficiency
- Financial management
- Customer relations
- Scheduling and coordinating
- Data analysis
- Negotiation and conflict resolution
- Business planning
- Market research
- Reporting and documenting
Accomplishments
Academic strength of Principles List (3.5 Overall GPA)
Timeline
Customer Service Cashier
Gracie Weather
03.2024 - 07.2025
Leadership Student
Stephanie Landez
01.2022 - 06.2025
High School Diploma -
Silverado High School