Jocelyn Casares
Weslaco,TX
Summary
Seeking a position in an office environment, where there is the need for a variety of office tasks including; computer knowledge, organizational abilities, customer service need, business intelligence, sales, and data base use.
Overview
8
8
years of professional experience
Work History
Teacher's Assistant
Chesterbrook Academy
Joliet , IL
06.2016 - 08.2018
- Monitored student progress, providing feedback and support as needed.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
- Greeted parents at school events to provide information about curriculum and activities.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Retail Store Manager
Metro by T-Mobile
Edinburg, TX
03.2021 - 09.2022
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Recruited, trained and managed a team of 20+ employees.
- Initiated new product training sessions for employees to improve product knowledge.
- Organized merchandise displays according to seasonal promotions or special events.
- Ensured all safety protocols were followed at all times by staff members.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Resolved customer complaints in a professional manner.
Front Desk Receptionist
Rio Grande Pain Team Dennis Slavin, MD
Weslaco, TX
09.2022 - 12.2023
- Performed data entry into computer systems to maintain accurate records of patients information.
- Scheduled appointments, managed patient records and updated medical histories.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Assisted with scheduling appointments for patients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Responded to patients inquiries via phone, email, and in person.
- Handled sensitive information in a confidential manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted patients, verified insurance information and collected copays.
Front Desk Medical Receptionist
RGV Kaizen Clinical Partners
Weslaco , Texas
01.2024 - Current
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Prepared and maintained accurate medical charts for each patient visit.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Education
High School Diploma -
Weslaco High School
Weslaco, TX05-2011
Some College (No Degree) - Early Childhood Education
Rasmussen College
Tinley Park, ILSkills
- Management and Supervisor
- Customer Service 10 years
- Fluent in both English and Spanish; Verbal and Written, Great Communication skills
- Team Player, fast pace learner, sales person, works well under pressure
- Motivator, Leadership skills, Budgeting knowledge, problem solver, multitasker
- Good planner, Decision making abilities for all
- Knowledgeable on computer programs such as Microsoft word, Excel, and Power Point
- Type 55 WPM
- HIPPA confidentially regulations
References
References available upon request.
Timeline
Front Desk Medical Receptionist
RGV Kaizen Clinical Partners
01.2024 - Current
Front Desk Receptionist
Rio Grande Pain Team Dennis Slavin, MD
09.2022 - 12.2023
Retail Store Manager
Metro by T-Mobile
03.2021 - 09.2022
Teacher's Assistant
Chesterbrook Academy
06.2016 - 08.2018
High School Diploma -
Weslaco High School
Some College (No Degree) - Early Childhood Education
Rasmussen College