Summary
Overview
Work History
Education
Skills
References
Timeline
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Jocelyn Castellanos Sanchez

Jocelyn Castellanos Sanchez

Oceanside,CA

Summary

Hardworking, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Dependable industry worker, equipped for fast-paced work and changing daily needs. Serves clients with attention to detail and a hardworking approach. Seeks out opportunities to go beyond basics, flexible, can adjust to changes quickly, and increase customer satisfaction.

Overview

6
6
years of professional experience

Work History

Housing Specialist / Housing Navigator

Equus Workforce Solutions
Oceanside, CA
11.2022 - Current
  • Provided information and guidance to clients on how to access services and resources.
  • Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
  • Maintained accurate records of client interactions in accordance with agency policies and procedures.
  • Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
  • Actively listened to clients in order to identify their needs and provide effective solutions.
  • Built and maintained strong relationships with participants by successfully resolving issues and responding promptly to phone inquiries.
  • Conducted assessments to determine eligibility for rental assistance programs.
  • Prepared correspondence, forms, presentations., as needed.
  • Reported any referrals for the Family Stabilization Program and the Housing Support Program in accordance with the CalWORKs Program Guide (CPG).

Customer Service Specialist

Workpartners Occupational Health Specialists
Oceanside, CA
07.2021 - 11.2022
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns.
  • Generated reports, correspondence, and documentation for internal and customer use.
  • Addressed customer concerns and complaints, resolving issues quickly and efficiently.
  • Responded to questions and followed up on customer interactions.
  • Answered incoming calls and assisted patients with questions.
  • Utilized the organization's computer system to look up and record information concerning patients' accounts.

Waitress

Greek Corner Cafe
Carlsbad, CA
10.2018 - 01.2021
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Prepared checks accurately and processed payments promptly.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Provided accurate change for cash transactions using a cash register system.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Education

High School Diploma -

Oceanside High School
Oceanside, CA
06-2020

Skills

  • Client Assistance Referrals
  • Attention to Detail
  • Maintaining Client Records
  • Case File Management
  • Case Management
  • Multi-Tasker
  • Team Player
  • Listening Skills
  • Bilingual/English/Spanish

References

References available upon request.

Timeline

Housing Specialist / Housing Navigator

Equus Workforce Solutions
11.2022 - Current

Customer Service Specialist

Workpartners Occupational Health Specialists
07.2021 - 11.2022

Waitress

Greek Corner Cafe
10.2018 - 01.2021

High School Diploma -

Oceanside High School

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Jocelyn Castellanos Sanchez